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Indhu Reddy KR

Indhu Reddy KR

Customer Experience Agent

Followers of Indhu Reddy KR733 followers
location of Indhu Reddy KRHatfield, England, United Kingdom

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  • Timeline

  • About me

    AI Enthusiast | A Patent Holder | Data Science and AI Certified Professional |Financial President & Cultural Head, Athlete champion 3yrs - Lowry Adventist college, BNU| Passionate About Transformative Technology |

  • Education

    • New Horizon PU College

      2017 - 2019
      11th and 12th grade science B

      Activities and Societies: Basketball, science exhibit, Cultural events.

    • Bengaluru North University (BNU)

      2019 - 2022
      Bachelor's in computer applications Computer Science A+

      Activities and Societies: VFX and Animation workshop, Athlete champion for 3 consecutive years, Duo badminton, Financial President, Reforestation Volunteer, Debate competition, Encoding and Decoding competition, Throwball Captain, Cultural head. I completed my Bachelor of Computer Applications degree at Lowry Adventist College, affiliated with Bangalore North University.

    • Lowry Memorial College, No 1603, Dooravani Nagar, Bangalore-16

      2019 - 2022

  • Experience

    • Alorica

      Dec 2022 - Jul 2023
      Customer Experience Agent

      As a Customer Service Agent at Alorica in Bengaluru from 19th December 2022 to 07th July 2023, I effectively managed a high volume of customer inquiries across multiple channels, including phone, email, and live chat. My role required exceptional problem-solving skills to address customer concerns and provide accurate information promptly.I took the initiative to engage in proactive outreach, anticipating customer needs and addressing potential issues before they escalated. By actively listening and empathizing with customers, I delivered outstanding care and timely solutions, which resulted in receiving appreciation from satisfied customers. This experience honed my ability to provide compassionate and effective assistance, reinforcing my commitment to excellent customer service. Show less

    • Boston Institute of Analytics

      Jan 2024 - Jul 2024
      Student

  • Licenses & Certifications

    • Dual Certification in Data Science and Artificial Intelligence

      Boston Institute of Analytics
      Jul 2024

    • Commonwealth Bank - Introduction to Data Science Job Simulation

      Forage
      Feb 2025
      View certificate certificate

    • British Airways - Data Science Job Simulation

      Forage
      Nov 2024
      View certificate certificate

    • Sawit.AI - Fundamentals in Generative AI

      GUVI Geek Networks, IITM Research Park
      Sept 2024
      View certificate certificate

    • J.P. Morgan - Software Engineering Job Simulation

      Forage
      Aug 2024
      View certificate certificate

    • Accenture North America - Data Analytics and Visualization Job Simulation

      Forage
      Aug 2024
      View certificate certificate

    • AI intern

      Navodita Infotech
      Oct 2024

    • Masterclass in Ai

      Freedom With AI
      Aug 2024

    • Java Core and Advanced

      VSS INNOVATIVE TECHNOLOGIES
      Sept 2022

    • Azure AI Fundamentals (AI-900) certification

      Microsoft
      May 2025