Avinash Madhavan

Experience

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  IBM

  Nov 2008 - May 2009

  Technical Support Engineer
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  Cognizant Technology Solutions

  Jul 2009 - Jun 2010

  Technical Support Specialist
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  Union Bank of India

  May 2012 - Feb 2017

  Relationship Manager - Trade and FX Products

  ▶ Capitalized a 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗳𝗿𝗼𝗺 $𝟳𝟭𝗠 - $𝟴𝟲𝗠 𝗳𝗼𝗿 𝗮 𝗽𝗲𝗿𝗶𝗼𝗱 𝗼𝗳 𝟯 𝘆𝗲𝗮𝗿𝘀 through customer facing role for 5 years and nurtured relations with SME clients to Upsell, cross sell on FX & Trade finance products.▶ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 $𝟳.𝟮𝗠 𝗬𝗢𝗬 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 which contributed to 67% of branch revenue for offering Bill discounting, Export Credit, Packing Credit, Letter of Credit, & Forward contract products.▶ Ended my term managing exposure of INR 720 CR, which was the result of 20% growth over 3 years. Show less

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  PEAR Academy

  Mar 2019 - Sept 2020

  ▶ Assisted the 𝗖𝗘𝗢 to create an additional 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝘀𝘁𝗿𝗲𝗮𝗺 𝗼𝗳 $𝟮𝟬𝗞 by expanding Pear Academy Business to Indian Territory such as Bangalore and Mangalore.▶ Created marketing collaterals, executed inbound marketing strategies, organized webinars, roadshow marketing campaigns, and conducted sales calls. ▶ Customer service for all walk-in, telephone, and social media inquiries. Brand building and converting prospective customers to enroll in the course.▶ Develop marketing strategy, roadshows, campaigns and networking events to enroll prospective students.

  • Manager - Sales and Marketing

    Mar 2019 - Sept 2020

  • Business Development

    Mar 2019 - Jun 2020
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  FynamicsGST

  Oct 2020 - Oct 2021

  Customer Success Manager

  ▶ Increased 𝗡𝗣𝗦 𝘀𝗰𝗼𝗿𝗲 𝘁𝗼 𝟳𝟱 & Contributed to multiple product enhancements for 𝗘-𝗜𝗻𝘃𝗼𝗶𝗰𝗶𝗻𝗴 to become compliant, increased Customer satisfaction. ▶ Researched and tested the 𝗥𝗲𝗰𝗼𝗻𝗰𝗶𝗹𝗶𝗮𝘁𝗶𝗼𝗻 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 by conducting Interviews, Customer Feedback, User stories and validated to launch the 𝗠𝗩𝗣 𝗶𝗻 𝟰 𝗺𝗼𝗻𝘁𝗵𝘀 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗻𝗴 𝟰𝟰% 𝘁𝗼 𝘁𝗵𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲.

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  Perfios Software Solutions Pvt. Ltd.

  Nov 2021 - now

  Senior Manager Customer Success

  ▶ Propensity to work with 𝗦𝗲𝗻𝗶𝗼𝗿 𝗖-𝗹𝗲𝘃𝗲𝗹 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 within the organization, supporting business expansion for various optimization efforts and 𝗰𝗼𝗻𝘃𝗲𝗿𝘁𝗶𝗻𝗴 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 into customer success programs.▶ As a 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗼𝘄𝗻𝗲𝗿 built SME KYC Product from ideation to release for Top UAE banks to on board high valued Clients resulted in verifying & 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 their customers within 20 minutes. ▶ Offered 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 for Bank Statement Analyser to clients which created a sense of Trust & Confidence which Increased 8x Adoption consistently & generated Monthly Recurring Revenue 𝗠𝗥𝗥 up to 𝟲𝗫 𝘄𝗶𝘁𝗵𝗶𝗻 𝟭𝟴 𝗠𝗼𝗻𝘁𝗵𝘀. Show less