
Durai Kumar Kannan
Guest service Associate

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About me
Experienced Assistant Food and Beverage Manager | Over 7 Years in Hospitality | Expertise in Operations, Staff Management, and Customer Service | Proven Track Record of Increasing Sales and Enhancing Guest Satisfaction
Education

Coventry University London
2022 - 2023Master's degree International hospitality and Tourism Management Distinction
SRM University
2014 - 2017Bachelor of Science (B.Sc.) hotel &catering management Merit
Experience

Turyaa Chennai
Mar 2017 - Nov 2017Guest service Associate To ensure that the menu and take away menus were placed properly in “SVAR” 24*7 COFFEE SHOP. To ensure all Mis-en-place placed properly for operations. Proper stacking of beverages Technical training of Teas & coffees To keep the side station well stacked at all times. To ensure that the cruet-sets, sauce bottles are cleaned and topped up on a daily basis. Restaurant cashiering.

Park Hyatt
Nov 2017 - Mar 2020WaiterDuties & responsibilities Maintaining Daily Sales Report and Manager’s Logs and tracking sheet. To ensure that the menu and take away menus were placed properly in “THE FLYING ELEPHANT “ multi cuisine restaurant with bar ,THE DINING ROOM-COFFEE SHOP,“IN ROOM DINING “ room service and “MINIBAR “ for 200 rooms . Restaurant cashiering. Maintaining positive group dynamics within the team. Responsible for Breakage and inventory of Silverware, Hollowware & Glassware Ensuring Requisitions are made on daily basis keeping in mind consumption pattern and daily requirement. Tracking Sales and covers for the outlet against budgeted forecast. Tracking Beverage record for the outlet with inventory management for beverages in co-ordination with F&B Controller. Responsible for maintaining Outlet Closing and F&B closing report of the outlet. To ensure quality in all aspects of the jobs. To follow the Apprentice program and schedule. Show less

Novotel Hotels
Mar 2020 - Oct 2021Team LeaderA property of 180 room’s hotel with 05 F & B outlets includes The Square – All Day Dining Restaurant (98 cover), in- Room Dinning, Goan Shack by the Pool (36 covers), Le Bar (36 Covers) and Banquets & ODC with team of Restaurant Manager,2 Team leader,8 Associate & 2 Hostess.Duties & responsibilities Responsible for overall outlet functions, conduct team briefings and overlook smooth operation of the outlet's Increase revenue by own sales efforts / promotions Optimize and develop the sales of dining areas Support the Chef in managing food costs Preparation within the Department for stock takes Co-ordinate and supervise the team in the Department and monitor stock management Develop systems for ordering and rotation of Beverages Running and managing your team work schedule, training new employees recruited together with the Outlet Manager Develop team spirit and motivation by creating a good working atmosphere Integrate, train and lead the Food & Beverage Team Leader in planning, supervising and managing the entire food and beverages operations, resource planning, procurement and maintenance of inventory levels for smooth functioning of all departments Ensuring all Food Safety and Hygiene practices are followed in all the outlets Working closely with VOG, Trip advisor feedback to understand the requirement of the clients Handling shifts in the absence of “ARM &RM” Handling people in diplomatic way, honest, hard worker and an efficient leader Show less

City of London Club
Apr 2022 - Aug 2022Club SupervisorAn exclusive member’s only club with 750 members and property of 21 room’s with 05 F & B outlets includes Main Dining Room (140 cover), Salisbury (48 cover), Members Bar (42 covers), Churchill’s Bar (75 Covers) and Private Dining Room (Banquets) & ODC with team of House Manager, Restaurant Manager,2 Assistant Manager,4 Porters & 12 Waiters.Duties & responsibilities Handling Front office and Food & Beverage Department with maintaining standards of the club Working as a Duty Manager on the absence of Managers Prepared and delegated tasks based upon priority to team members. Monitored and enforced all standards, policies and procedures Manage all aspects of daily front office operations, oversaw human resource functions, including request for time off, hiring, training employees, annual reviews and setting up monthly department meetings with the ability to influence staff in working towards a mutual goal. Maintain strict confidentially of all documents. Implemented competitive training programs for the associates to keep them motivated Show less

The Gantry London, Curio Collection by Hilton
Aug 2022 - Apr 2023Food And Beverage Supervisor
City of London Club
Mar 2023 - Aug 2023Duty ManagerAn exclusive member’s only club with 750 members and property of 21 room’s with 05 F & B outlets includes Main Dining Room (140 cover), Salisbury (48 cover), Members Bar (42 covers), Churchill’s Bar (75 Covers) and Private Dining Room (Banquets) & ODC with team of House Manager, Restaurant Manager,2 Assistant Manager,4 Porters & 12 Waiters.Duties & responsibilities Handling Front office and Food & Beverage Department with maintaining standards of the club Prepared and delegated tasks based upon priority to team members. Monitored and enforced all standards, policies and procedures Manage all aspects of daily front office operations, oversaw human resource functions, including request for time off, hiring, training employees, annual reviews and setting up monthly department meetings with the ability to influence staff in working towards a mutual goal. Maintain strict confidentially of all documents. Implemented competitive training programs for the associates to keep them motivated Show less

IHG Hotels & Resorts
Aug 2023 - nowAssistant Food and Beverage Manager
Licenses & Certifications

Food Hygiene Level 3
Praxis42 | Making Compliance Easy™May 2024
Personal Licence
BIIABDec 2023
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