Durai Kumar Kannan

Durai Kumar Kannan

Guest service Associate

Followers of Durai Kumar Kannan12000 followers
location of Durai Kumar KannanLondon Area, United Kingdom

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  • Timeline

  • About me

    Experienced Assistant Food and Beverage Manager | Over 7 Years in Hospitality | Expertise in Operations, Staff Management, and Customer Service | Proven Track Record of Increasing Sales and Enhancing Guest Satisfaction

  • Education

    • Coventry University London

      2022 - 2023
      Master's degree International hospitality and Tourism Management Distinction
    • SRM University

      2014 - 2017
      Bachelor of Science (B.Sc.) hotel &catering management Merit
  • Experience

    • Turyaa Chennai

      Mar 2017 - Nov 2017
      Guest service Associate

       To ensure that the menu and take away menus were placed properly in “SVAR” 24*7 COFFEE SHOP. To ensure all Mis-en-place placed properly for operations. Proper stacking of beverages Technical training of Teas & coffees To keep the side station well stacked at all times. To ensure that the cruet-sets, sauce bottles are cleaned and topped up on a daily basis. Restaurant cashiering.

    • Park Hyatt

      Nov 2017 - Mar 2020
      Waiter

      Duties & responsibilities  Maintaining Daily Sales Report and Manager’s Logs and tracking sheet. To ensure that the menu and take away menus were placed properly in “THE FLYING ELEPHANT “ multi cuisine restaurant with bar ,THE DINING ROOM-COFFEE SHOP,“IN ROOM DINING “ room service and “MINIBAR “ for 200 rooms . Restaurant cashiering. Maintaining positive group dynamics within the team. Responsible for Breakage and inventory of Silverware, Hollowware & Glassware Ensuring Requisitions are made on daily basis keeping in mind consumption pattern and daily requirement. Tracking Sales and covers for the outlet against budgeted forecast. Tracking Beverage record for the outlet with inventory management for beverages in co-ordination with F&B Controller. Responsible for maintaining Outlet Closing and F&B closing report of the outlet.  To ensure quality in all aspects of the jobs. To follow the Apprentice program and schedule. Show less

    • Novotel Hotels

      Mar 2020 - Oct 2021
      Team Leader

      A property of 180 room’s hotel with 05 F & B outlets includes The Square – All Day Dining Restaurant (98 cover), in- Room Dinning, Goan Shack by the Pool (36 covers), Le Bar (36 Covers) and Banquets & ODC with team of Restaurant Manager,2 Team leader,8 Associate & 2 Hostess.Duties & responsibilities  Responsible for overall outlet functions, conduct team briefings and overlook smooth operation of the outlet's Increase revenue by own sales efforts / promotions Optimize and develop the sales of dining areas Support the Chef in managing food costs Preparation within the Department for stock takes Co-ordinate and supervise the team in the Department and monitor stock management Develop systems for ordering and rotation of Beverages Running and managing your team work schedule, training new employees recruited together with the Outlet Manager Develop team spirit and motivation by creating a good working atmosphere Integrate, train and lead the Food & Beverage Team Leader in planning, supervising and managing the entire food and beverages operations, resource planning, procurement and maintenance of inventory levels for smooth functioning of all departments Ensuring all Food Safety and Hygiene practices are followed in all the outlets Working closely with VOG, Trip advisor feedback to understand the requirement of the clients Handling shifts in the absence of “ARM &RM” Handling people in diplomatic way, honest, hard worker and an efficient leader Show less

    • City of London Club

      Apr 2022 - Aug 2022
      Club Supervisor

      An exclusive member’s only club with 750 members and property of 21 room’s with 05 F & B outlets includes Main Dining Room (140 cover), Salisbury (48 cover), Members Bar (42 covers), Churchill’s Bar (75 Covers) and Private Dining Room (Banquets) & ODC with team of House Manager, Restaurant Manager,2 Assistant Manager,4 Porters & 12 Waiters.Duties & responsibilities  Handling Front office and Food & Beverage Department with maintaining standards of the club Working as a Duty Manager on the absence of Managers Prepared and delegated tasks based upon priority to team members. Monitored and enforced all standards, policies and procedures Manage all aspects of daily front office operations, oversaw human resource functions, including request for time off, hiring, training employees, annual reviews and setting up monthly department meetings with the ability to influence staff in working towards a mutual goal. Maintain strict confidentially of all documents. Implemented competitive training programs for the associates to keep them motivated Show less

    • The Gantry London, Curio Collection by Hilton

      Aug 2022 - Apr 2023
      Food And Beverage Supervisor
    • City of London Club

      Mar 2023 - Aug 2023
      Duty Manager

      An exclusive member’s only club with 750 members and property of 21 room’s with 05 F & B outlets includes Main Dining Room (140 cover), Salisbury (48 cover), Members Bar (42 covers), Churchill’s Bar (75 Covers) and Private Dining Room (Banquets) & ODC with team of House Manager, Restaurant Manager,2 Assistant Manager,4 Porters & 12 Waiters.Duties & responsibilities  Handling Front office and Food & Beverage Department with maintaining standards of the club Prepared and delegated tasks based upon priority to team members. Monitored and enforced all standards, policies and procedures Manage all aspects of daily front office operations, oversaw human resource functions, including request for time off, hiring, training employees, annual reviews and setting up monthly department meetings with the ability to influence staff in working towards a mutual goal. Maintain strict confidentially of all documents. Implemented competitive training programs for the associates to keep them motivated Show less

    • IHG Hotels & Resorts

      Aug 2023 - now
      Assistant Food and Beverage Manager
  • Licenses & Certifications

    • Food Hygiene Level 3

      Praxis42 | Making Compliance Easy™
      May 2024
    • Personal Licence

      BIIAB
      Dec 2023