Drew Withers

Experience

• 

  National Insurance Replacement Services - NIRS

  Nov 2012 - Apr 2013

  Claims Handler

  - Claims Handling- Liaise with policyholders, taking information on the nature of the claim and details of their policy.- Pass information on to other colleagues and professionals including claims investigators and underwriters.- Update computer and paper records with details of the claim.- Keep the policyholder informed both verbally and in writing of the status of the claim.- Advise clients on general queries and insurance issues.- Ensuring a fair replacement and good customer service for the client Show less

• 

  National Insurance Replacement Services - NIRS

  Sept 2013 - Dec 2015

  - Manage any supplier performance issues and achieve a suitable outcome.- Assist in the accounts payable department- Processing all purchase related transactions- Process transport invoicing- Maintain supplier price listings- Process orders and arrange any rescheduling as required- Day to day supplier interaction - Purchasing of Goods and Services- Records, Files and Reporting - Price Variance Notices for MRP input- Project work - monthly reporting, preparing data- Understand OHS&W reponsibilities- Liaise with customers and suppliers in regards to delivery schedules.- Report on inventory holding and make recommendation- Ensure accurate data is maintained in our systems- Develop Inventory and replenishment plans after considering forecasts, batch sizes, lead times and safety stock requirement.- Other responsibilities as required Show less

  • Purchasing Manager

    Nov 2014 - Dec 2015

  • Warehouse Manager

    Sept 2013 - Nov 2014
• 

  Efm Logistics Services Group

  Jan 2016 - Mar 2018

  • Manage customers daily transactional needs to adequately meet SLA (Service Level Agreement) & set KPIs• Proactively track and monitor customers’ freight• Respond to customer enquiries within SLA timeframes • Provide quotes to customer with SLA timeframes• Investigate and respond to customer complaints• Process customer bookings, enquiries and special requests accurately and in a timely manner• Lodge enquiries and work directly with relevant carriers to monitor, manage and resolve customer freight challenges• Work closely with the Account Manager and internal stakeholders to ensure a successful business partnership with the portfolio.• Processed Damage Goods paperwork on behalf of customer and ensure appropriate transport was arranged.• Working closely within the industrial sector, I booked all deliveries for certain customers accordingly. This included arranging timeslots and different, adequate truck types. Show less • Main Point of any Customer Service related escalations/complaints.• Lead a team of 6 people• Managed all communication – phone & email. Distributed workflow to team as required.• Developed/Updated customer service procedures, policies and standards.• Lead and drove outbound sales generating campaigns, either implemented by Customers Service or directed by Sales, with a view of generating additional revenue.• Demonstrated organisational skills with the ability to complete tasks within defined timeframes and proven capacity to manage concurrent activities of a diverse nature under limited supervision.• Arranged and lead social activities both inside and outside the work environment to improve culture.• On boarded and trained new staff to suit specific roles. Show less

  • Internal Account Manager

    Sept 2017 - Mar 2018

  • Client Service Team Leader

    Jan 2016 - Sept 2017
• 

  KOR Equipment Solutions

  Apr 2018 - Sept 2019

  Supply Specialist
• 

  AMES Australasia

  Sept 2019 - Dec 2021

  • National Key Accounts

    Feb 2020 - Dec 2021

  • Logistics Operations

    Sept 2019 - Feb 2020