Mutiara Maulidina

Front Office Trainee

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West Java, Indonesia

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Timeline
About me
Passionate about Guest Experience
Education
- Sekolah Tinggi Pariwisata Bogor
  2013 - 2016
  Diploma 3 Hotel Management
Experience
- Crowne Plaza Jakarta
  Jan 2013 - Jul 2013
  Front Office Trainee
  1.5 months in Telephone Operator1.5 months in Business Centre2 months in Guest Service Agent (GSA)1 month in Doorgirl
- Novotel Bogor Golf Resort & Convention Center
  Jul 2015 - Jan 2016
  Front Office Trainee
  4 months in Telephone Operator2 months in Guest Relation Officer (GRO)
- Salak Tower Hotel
  Nov 2016 - Dec 2017
  Front Desk Agent
- The Trans Luxury Hotel
  Jan 2018 - Oct 2018
  Business Center Attendant
- Royal Tulip Gunung Geulis Resort & Golf
  Dec 2018 - Mar 2019
  Guest Service Agent (Casual)
  Handling check-in and check-out process, cashiering, prepare group bill, prepare namelist group for tomorrow arrival, doing manual transaction for OTA’s guest
- Sahira Butik Pakuan
  Mar 2019 - Jul 2019
  Front Desk Agent
- Pesona Alam Resort & Spa
  Jul 2019 - Jul 2020
  Front Desk Agent
- Harris Hotel Sentul City Bogor
  Oct 2020 - Oct 2022
  Front Desk Agent
- Alila SCBD Jakarta
  Oct 2022 - Aug 2025
  Reception Host
- Grand Hyatt Jakarta
  Aug 2025 - Oct 2025
  Front Office Host
Licenses & Certifications
- Certificate of Achievement
  Job Training in Front Office at Crowne Plaza Jakarta
- The Best Trainee
  Internship Program in Novotel Bogor Golf Resort & Convention Center
- Nominee Player of Quarter 1st 2022
  Harris Hotel Sentul City Bogor
  Apr 2022
- Ambassador of Service
  Royal Tulip Gunung Geulis Resort & Golf
  Dec 2018
- Alila Top Enrollment of World Of Hyatt 2023
  Alila SCBD Jakarta
  Jan 2024
- Alila Star 2nd Quarter 2023
  Alila SCBD Jakarta
  Apr 2023