Deanna “DJ” Clark

Experience

• 

  Irvine High School

  Nov 2010 - Feb 2013

  Head Athletic Trainer

  First responder for on-campus emergencies, increasing the safety standards for all events. Prevention and care of athletic injuries for all high school athletes. Liaison between parents, athletes and physicians. Records and document management using Excel.

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  Pamela Ann School of Dance

  Aug 2014 - Jun 2016

  Front Office Manager

  Responsible for all studio communications, newsletters and emails using Outlook, Excel and Word; resulting in increased client satisfaction and public reviews for the studio. Account management, billing and accounts receivable. First point of contact for students, parents and teachers. Community event coordinator.

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  DSE Billing Management

  Aug 2016 - Aug 2020

  Medical Billing Specialist

  Medical billing across a wide range of insurance carrier platforms. Coordinated Insurance credentialing and researched billing discrepancies for providers. Management of clinician scheduling. Assisted with incoming calls, providing technical support for insurance billing platform.

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  Businessolver

  Aug 2020 - Nov 2021

  Member Advocate

  Answer inbound client and employee calls and emails, assisting with benefit enrollments, platform questions and reconciling issues. Assist with carrier and payroll discrepancy updates directly with client HR/Payroll contacts. Work diligently to keep incoming cases below maximum threshold. Provides first contact resolution on majority of cases. Monitors the success of projects in terms of scope, timeliness and client satisfaction. Oversees the on-boarding and benefit enrollment of new employees. Cultivates and maintains strong relationships with clients and their employees. Maintains a full understanding of the health insurance industry and carrier requirements. Fully proficient in carrier enrollment and billing platforms. HIPAA, COBRA and FSA certified. Show less

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  OneDigital

  Nov 2021 - now

  Client Service Specialist