Sowmya Yedavilli

Experience

• 

  Siva Rama Krishna College of Engineering and Technology

  Oct 2009 - Sept 2010

  Assitant Professor - Mechanical Engineering

  Took Classes for Engineering Graduates in the following subjects:(1) Fluid Mechanics; and(2) Mechanical Drawing

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  Securitas India

  Mar 2013 - Oct 2014

  Worked as a Team Lead – Employee Background Verification (BGV);* Overview: Worked as Team Lead in Employee verification and the key skills are:* Taking care of verification process/reference check for all the new hires / joiners;* Generating reports for Clients after complete verification;* Ensuring correct and timely invoicing;* Renewal of Client and Vendors Contracts / Retention;* Effectively strengthen and maintain relationship with them; and* Effectively following Securitas Code of Business Conduct. Show less

  • Team Leader - Background Verification (BGV)

    Jun 2014 - Oct 2014

  • Human Resources Executive

    Mar 2013 - Jun 2014
• 

  Amazon Logistics (PMP Recruitment)

  Sept 2021 - Oct 2021

  Sortation Executive
• 

  Capita

  Oct 2021 - May 2022

  Customer Relation Advisor

  Working for Tesco Mobile at Rapid Development Team-Capita * Supporting with inbound calls within a virtual contact center.* Delivering a service which makes customers feel valued.* Dealing with a number of customer queries using advanced technical support tools.* To learn new skills quickly including adopting new processes and technology.* To be good listener, being empathetic, show patience and adapt to different customer behaviors during the calls.

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  Brook Street

  Mar 2022 - May 2023

  PSR Resource Consultant
• 

  Reed

  May 2023 - now

  • Account Business Partner

    Nov 2023 - now

  • Talent Resourcer

    May 2023 - Nov 2023