Sabtoadhy Bagus Pambudi

Experience

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  PT. Mitra Adiperkasa Tbk

  Aug 2012 - Oct 2012

  Salesman
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  Saint John's School Meruya

  Feb 2013 - Jan 2017

  Junior IT Support and Operator System

  - Ensure well perform on technical facilities as a proctor for UNBK(Ujian Nasional Berbasis Komputer)- Managing internal data of students and employees into the database and employees fingerprint attendee recapitulation- Data record and information update with government body on web application- Maintenance, and troubleshooting of PCs and network infrastructure

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  CENTRA GLOBAL INVESTAMA, PT

  Jan 2017 - Apr 2019

  Network Operations Center - PpCore

  - Server monitoring (Zabbix and Cacti MRTG).- Upstream monitoring and management (IX and IIX).- Receive, process, and resolve issues by analyzing problems from customers and collaborating with the internal team.- Maintain the user’s ticket issue to be resolved within SLA.

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  PT. JTrust Investments Indonesia

  Apr 2019 - Dec 2019

  IT Management Support

  - Maintain the technology to support business operations stability, within monitoring and maintenance of the interconnection network, network security, and troubleshooting.- Manage and ensure IT project remains within baselined budget and is delivered on time while achieving quality criteria and maintaining user satisfaction.- Collaborate with related teams and key stakeholders regarding the status of the projects.- Developed and made “Daily and Monthly” regular reports by integrating between Ms.Excel and Ms.Access Show less

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  Freelance (Self employed)

  Dec 2019 - Jan 2020

  Freelance

  During my freelance, I committed to lifelong learning. Every knowledge is a must.Several pieces of knowledge I've got are:- Basic Japanese Language (Hiragana)- Video editing with Adobe Premiere- Sales UMKM- IT Governance- IT Infrastructure

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  DANA Indonesia

  Jan 2020 - Dec 2023

  Technical Support Staff

  - Monitor and analyze the real-time/offline data, providing maintenance and technical support as necessary to ensure that the business operation of Key Partners is run in normal condition- Monitor internal/external stakeholders, data center, and cloud activities, and become a front-liner Tech Team to keep the fund system functioning and escalate to related specific teams with real-time monitoring.- Coordinate the resources of all parties concerned to quickly respond to emergent cases of key partners. Improve the cooperation mechanism and process.- Manage the technical support service requests from locals. Collaborate with the HQ team to quickly resolve customers’ issues and ensure satisfaction with the support experience received by partners.- Participate in the development and implementation of a reporting suite for high-risk cases and system issues by conducting investigations and recommending solutions.- Identifying and troubleshooting an incident or system issue and making a Root Cause Analysis (RCA) for reports to Key Partners or merchants. Show less

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  Gupshup

  Dec 2023 - May 2024

  Senior Customer Support Executive
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  Bank Aladin Syariah

  Jul 2024 - now

  TechOps