Mike Spencer

Experience

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  RBC Wealth Management

  Jun 2009 - Dec 2009

  Co-op Student - Business Intelligence and Analytics

  As a member of the Business Analytics team, primary responsibilities included planning, creating, and executing various projects and exercises focused on cost reduction and profit maximization across the RBC DS organization.

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  RBC Wealth Management

  May 2010 - Aug 2010

  Co-op Student - Client Intelligence and Analytics

  As a member of the Client Analytics team, primary responsibilities included providing appropriate users, including firm Investment Advisors and other head office administration, with client intelligence information relating to prospective client demographics, positional assessment, and other revenue generating and wealth management opportunities

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  RBC Wealth Management

  Jan 2011 - Aug 2011

  Co-op Student - Advisor Channel Sales

  *Nominated for 2011 University of Guelph Co-op Student of the Year Award for Commerce and Social and Human Applied Sciences*In this role, my primary responsibilities included preparing competitor analysis and product performance reports on a monthly basis to be used by senior management for strategic analysis.I was also responsible for developing and maintaining various marketing tools to be used by Fund Wholesalers to position RBC investment products within the Canadian mutual fund industry, with the support of RBC's Investment Products Research Group Show less

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  UNIT4 Business Software

  Feb 2013 - May 2015

  Implementation Consultant

  Significant Project experience;-Successfully completed Unit4 North America's inaugural Consultant Development Program, having relocated to Unit4 NA's head office in Victoria BC for the 6 month program.-Spent 15 months in the U.K. working on a partner company site to deliver a back office Shared Services Solution to meet the ERP requirements of several U.K. Central Government agencies and departments, particularly those of the U.K. Department for TransportAs an Implementation Consultant, my tasks and responsibilities included;-Working with the full range of the Agresso Application suite including functional operation of the product, as well as system administration and other technical areas-Assisting in the development and testing of new business processes, capabilities, and supporting technologies-Providing application training to customers-Providing consulting services such as report development and workflow design-Processing requests for upgrades, updates, patches, and product information-Assisting customers with troubleshooting reports using various techniques-Writing and executing database queries-Co-ordinate with the Research and Development teams both locally and internationally Show less

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  Canadian Partnership Against Cancer

  Aug 2015 - Dec 2017

  Joining the Partnership's Business Analysis and Quality Assurance team, my primary responsibility was to act as the organization's ERP system specialist (Unit4 ERP, also known as Agresso).In this role, I was responsible for:-Providing functional expertise in relation to system administration & maintenance, as well as issues management-Contribute to business process development so that Agresso and related processes were continually improved to effectively support the Partnership's operations, and to support the programs in achieving their cancer control outcomes -Planning, developing, testing, and implementing approved upgrades, enhancements, and solutions to Agresso, in collaboration with vendors, as needed-Supporting the design, development and maintenance of system reports, enterprise level reports, and queries to meet operational and business requirements-Identifying end-user system training needs and collaborating with various cross functional super users in developing and maintaining training material Show less Responsibilities included:-Providing functional expertise in relation to the system administration & maintenance of the organisation's ERP system (Unit4 ERP, also known as Agresso)-Supported end users on system related issues, including identifying root causes and implementing solutions which may include approved configuration changes-Created system roles and users as needed, ensuring comprehensive data security-Collaborated with the Agresso Operations Team to scope, design, implement, and support system enhancements-Support the development of system reports and queries to meet operational and business requirements-Identify end-user system training needs and collaborate with various cross functional super-users in developing training material Show less

  • Business Systems Analyst

    Apr 2017 - Dec 2017

  • Agresso System Specialist

    Aug 2015 - Apr 2017
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  Kinetic IT

  Nov 2017 - now

  - Manage the implementation, development, and support of the organisation’s suite of corporate business systems and applications, overseeing a team of high performing application developers involved in all aspects of the project lifecycle.- Lead and manage the systems requirements gathering and elicitation process to understand and document business needs, ensuring alignment with organizational objectives.- Drive business process improvements, identifying inefficiencies, and implementing solutions to optimize workflows and enhance overall operational performance.- Implemented and managed development, deployment, and operational processes to ensure ISO 27001 compliance, maintaining industry standards and regulatory requirements. Show less Responsibilities include:-Providing functional expertise in relation to the system administration & maintenance of the organisation's ERP system (Unit4 ERP, also known as Agresso)-Support end users on system related issues, including identifying root causes and implementing solutions which may include approved configuration changes-Collaborate with key stakeholders to scope, design, implement, and support system enhancements-Support the development of system reports and queries to meet operational and business requirements-Create system roles and provisioning access as needed, ensuring comprehensive data security-Identify end-user system training needs and collaborate with various cross functional super-users in developing training material Show less

  • Senior Manager, Business Systems & Information

    Mar 2024 - now

  • Manager, Business Systems

    Nov 2019 - Mar 2024

  • Business Systems Specialist

    Nov 2017 - Nov 2019