Vu Linh

Experience

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  VUS - The English Center

  Jan 2017 - Nov 2017

  ADMISSION AND STUDENT AFFAIRS (ASA)

  - Deliver counseling in a professional manner, with an appropriate client case-load.- Oversee enrollment process - Manage student records and the customer databases - Answer telephone and in-person inquiries from clients ensuring high-quality customer care - General administrative duties

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  Splendid Hotel Group

  Nov 2017 - Jul 2018

  Sales OTA Executive

  - Sell all facets of hotel properties through email or in person.- Familiar with various online travel agents, manage the OTA system (Extranet) to make sure that room categories, rate plan, and promotion run properly- Handle OTA promotions and other issues related to these accounts to maintain the revenue from this market segment.- Handle all issues related to OTA bookings: confirm a booking, introduce hotel's service as pick-up, tour,... guest feedback & response, special request, complaint... communicate with the guest. Show less

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  LAC VIET TRAVEL AND TRADING CO.,LTD

  Aug 2018 - Mar 2020

  Travel Sales Consultant

  - Communicating with clients, meeting their demands and requirements via emails, chat or phone- Elaborating tour programs according to clients’ requests and following the Sales Department procedures- Building itinerary and quotation- Co-operating with the operation and accounting departments to follow up and ensure the completion of the tour programs created- Updating client database as a regular basic- Make plan of sales and marketing- Received and resolve all problems related to guest feedback to make sure customer satisfy with the arrangement Show less

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  Novotel Ha Long Bay

  Aug 2020 - May 2022

  E-COMMERCE EXECUTIVE

  - Coordinate all regional request of programs- To upload rate/package to the contracted website as per the revenue manager’s instruction- Generate reservation report: Weekly report, monthly report, materialize report (RN, Revenue)- To check across the inventory and filling /top-up allotment on OTA if the occupancy is low or left in order to ensure maximum profitability online channel- To be up-to-date hotels products knowledge- Handle B2B/B2C – wholesale system- Ensure rate parity among OTA channels- To do a market survey, analyze competitors- Run marketing campaign of OTAs Show less

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  Sunrise Maritime Services Joint Stock Company

  Oct 2021 - now

  Assistant Operation Manager

  - Responsible for the optimal operations of all vessels under command.- Respond and follow up on customer inquiries related to port information, port restrictions, proforma DAs, CTM (Cash-to-Master), On/Off-hire bunker surveyor, etc,...- Ensure that all appointments are handled without delay and assigned correctly to those responsible for the service execution.- Ensure Proforma DAs are being sent promptly.- Ensure the correct amount of pre-funding is received or the correct level of authority has approved any deviation, prior to performing the Port Call.- Monitor and record expenses that arise during vessels’ port call as well as keep updated for relevant parties on time.- Disbursement Account handling which includes correct data input, monitoring, and verification- Perform other tasks as Operation Manager assigned. Show less