Erin Hicks

Experience

• 

  YP

  Nov 2013 - Sept 2016

  YP Account Manager

  • Participated in SDLB (Single Drop Level Billing) DE Initial Pilot that rolled out nationwide across the Business In-Region• Provided positive feedback regarding ifulfill process to Regional Internet Manager and DE Team • Assisted with training the DCC on ASCP Leads Sync to Salesforce.com• Volunteered for side by side new hire training and mentoring• Serviced over 620 customers (9th most in the entire call center of 120 reps) with minimal claims or queries• Handled $958,560 in print and online revenue combined and consistently exceeded objectives and office averages. • Handled $324,000 annual in digital revenue to a double digit positive NET % (+18%)• Ranked in the upper crust of first quartile reps respectively across all business metrics.• Finished in the top 5 out of 120 reps (Earned YP Winners Circle in first cycle year)• Planned team events and functions to help build morale • Assisted with training for Google Ad Word certification • Designed effective training programs for both new and existing call center employees• Provided training on how to use equipment and the proper scripts to use• Provided ongoing training regarding customer service skills• Conducted side by sides to enhance sales skills with call center representatives Show less

• 

  Inogen

  Oct 2020 - now

  Key Competencies:-Make outgoing sales calls. Transition leads through first point of contact to ultimate sale of Inogen's oxygen concentrator products. Create strategic call plans to support sales activities.-Collaborate with Inogen personnel to transition secondary leads to DME provider partners-Promote Inogen within clinical and patient communities-Enter sales orders, process credit card payments and facilitate execution of leasing documents and pricing approvals as needed.-Event and Safety Committee Member-Help lead new and current employees in Primary Responsibilities:-Manage a high volume of inbound/outbound calls to/from warm leads.-Provide exemplary consultative selling.-Accomplish or surpass targeted performance objectives on a consistent basis.-Execute the administrative process which includes paperwork flow, physician contacts, payment processing, and record documentation in Salesforce.-Plan and execute company events with events committee members- Show less

  • Direct to Patient Sales Manager

    May 2024 - now

  • Customer Development Specialist

    Oct 2016 - now

  • Customer Development Specialist

    Oct 2016 - now

  • Customer Development Specialist

    Oct 2016 - now

  • Sales Supervisor at Inogen

    Oct 2020 - May 2024