Experience

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  E vector networking inc.

  Jan 2017 - Jan 2019

  Software quality assurance tester

  • Tasked with executing various tests on web applications to maintain quality standards for diverse business client• Performed automated and manual testing, detected and documented bugs, and prepared client reports for JIRA Key Achievement:✔ Achieved a perfect record of meeting deadlines when taking on challenging projects with condensed timelines

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  Millennium 1 solutions

  Jan 2020 - Jan 2022

  Technical support specialist

  • Provide technical support to Loblaws customers ordering on the PC Express website and application • Cultivate strong rapports with customers to understand needs and escalate complex problems to senior employees• Conduct investigations to isolate and address issues that are affecting system performance and functionalityKey Achievement:✔ Always met or exceeded performance targets throughout tenure for average call and resolution times