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Dominic Paone

Dominic paone

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location of Dominic PaoneGreater Philadelphia
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  • Timeline

  • About me

    Associate Project Engineer at IT Solutions Consulting, Inc.

  • Education

    • Penn state university

      2015 - 2019
      Minor security risk analysis

    • Penn state university

      2015 - 2019
      Bachelor of science - bs information sciences and technology

  • Experience

    • Philadelphia freedom valley ymca

      Oct 2014 - Mar 2020
      Head lifeguard

      Ensured the safety of the pools patrons and performed 22 aquatic rescues to date.Performed hourly chemical tests.Created rotational shifts for lifeguards.

    • Sap

      May 2018 - Aug 2018
      Presales summer intern

      Supported a large, annual Global Presales project: conducted in-person interviews, organized and published weekly project status reports and downloaded and prepared data for handoff to SAC report console.

    • Sap

      Jun 2019 - Jun 2020
      Gco presales readiness intern

      Regularly audited 12 separate content attributes of 12 Hub JAM Groups.Held regular calls with the 12 Global Hub Leads assigned to me to communicate Jam maintenance work status and execute Hub specific projects, tasks, and research per request.Supported “Learn to Win”, Global Presales’ largest learning event attended by 4000 colleagues globally. Developed agendas in a mobile app and quality checked each.

    • Paradigm technology consulting

      Sept 2020 - Mar 2021
      Information technology help desk analyst

      Worked full time and on-call as a managed service provider for Pinnacle Treatment Centers during the acquisition and integration of Aegis Treatment Centers. Provided IT support for 75+ opioid recovery clinics over the phone and through the Easy Vista ticketing system. • Responsible for procuring IT equipment through the company approved purveyor.• Proficient on three different electronic medical record (EMR) systems to support the clinics, including Kipu, Methasoft, & Phase.• Onboarded and offboarded ~25 users a week using Active Directory, Office 365 Admin Center, Relias, and the EMR’s.• Configured and fixed IT equipment through Quick Assist & Kaseya.• Spoke with ~20 clients a day to troubleshoot various technical issues with Windows and related software.• Diagnosed and resolved network related issues by checking gateways, modems, ports, routers, switches.• Received two weeks of comprehensive training on hardware, software, de-escalation, and exemplary service. Show less

    • It solutions consulting

      Mar 2021 - now

      • Associate Project Engineer

        Apr 2023 - now

      • Fast Response Level 2 Helpdesk Engineer

        Mar 2021 - Apr 2023

  • Licenses & Certifications

    • Sonicwall network security administrator (snsa) sonicos 7

      Sonicwall
      May 2023

  • Honors & Awards

    • Awarded to Dominic Paone
      NSA Letter of Recognition NSA May 2019 "The letter of recognition states that the recipient of the certificate earned their degree from an institution and program recognized as a National Center of Academic Excellence in Cyber Defense by the NSA and DHS. The letter certifies that certain courses in the student’s program have been examined and determined to meet or exceed the quality and content as defined by the NSA and DHS for cybersecurity professionals."