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Alicia Lee

Alicia lee

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location of Alicia LeePetaling Jaya, Selangor, Malaysia
Phone number of Alicia LeeView Mobile No.
Followers of Alicia Lee561 followers

  • Timeline

  • About me

    Key Account Manager

  • Education

    • Shaw academy

      2020 - 2020
      Diploma social media marketing merit

      1. Understanding Social Media Management 2. Creating Content Creation3. Analysing Target Audience4. Crisis Management 5. Budget Allocation

    • Segi college subang jaya

      2020 - 2020
      Strategic social media marketing this workshop was done on july 8, 2020.

      Ability to :- Understand behavioural patterns in various social media platforms- Establish Authority - Understand Brand Positioning- Adapting Fundamentals if using Facebook & Instagram

    • Segi college subang jaya

      2020 - 2020
      E-certificate grow your business with social media strategies passed on june 22, 2020.

      Understanding:1. Social Media Marketing & Social Media Platforms2. The Techniques of Engaging Strategic Social Media Planning 3. The Functions and Use of Social Media Marketing

    • Australian international school malaysia (aism)

      2002 - 2004
      High school certificate 9-11

      Activities and Societies: Vice President of student representative council , Secretary of the Environment Club

    • La trobe university

      2005 - 2006
      Foundation and diploma course business administration

    • Shanghai american school

      1997 - 2002
      Primary school 3-8

    • Swinburne university of technology

      2008 - 2010
      Bachelor of business (international business) international business & marketing

      Major : International Business & Marketing.Minor : Asian Business

  • Experience

    • Kuala lumpur pavilion sdn bhd

      Sept 2011 - Mar 2012
      Leasing executive

      - Prepare Offer and Acceptance agreements for tenants.- Manage Tenancy Agreements.- Research for potential clients for rental for leasing space.

    • Paypal

      Jul 2012 - Jun 2019

      1. Conduct risk review of Merchants through various workflows for APAC and North America Market. 2. Assessing credit risk and merchant experience.3. Identify Fraud Trends. 1. Specialize in merchant accounts ( educating on transaction fees, buyer and protection policy, merchant rates, and usage of PayPal features.2. Answering calls regarding Disputes, Chargeback, Bank Reversals, Account Takeover claims.3. Analyze POI (Proof of Identity) via MRZ tool & review of fake documents4. Work directly with content team on making changes to SOP & Policy documents.5. Also mentored 33 new hires in PayPal, Chennai as a lead mentor as a secondment assignment. 1. Specialize in merchant accounts ( educating on transaction fees, buyer and protection policy, merchant rates, and usage of PayPal features. - Handles Disputes and Claims via PayPal’s System Attack.- Responds to Emails via Kana about Seller and Buyer Protection.

      • Merchant Risk Consultant

        Jul 2018 - Jun 2019

      • Disputes and Business Support Executive

        Oct 2017 - Jul 2018

      • Business Support Executive

        Mar 2015 - Oct 2017

      • Protection Services Executive

        Jul 2012 - Mar 2015

    • Mosaic entertainment group sdn bhd

      Dec 2015 - Dec 2019
      Social media manager

      Editor and Admin to Mosaic Entertainment Group Instagram and Facebook Page and Maestro Dennis Lau’s Fanpage. 1. Create and Manage Content for Facebook and Instagram.2. Attends to answering comments and messages from customer inquiries for any events or media.

    • Kreateevee sdn bhd

      Jun 2022 - Aug 2024

      1. Handles 3 Banking Sectors : Maybank, HSBC & Public Bank. F&B : Subway Malaysia & Singapore, Lifestyle: Intermark Mall2. Lead and delegate technical support team.3. Prepare purchase orders for suppliers.4. Prepare delivery orders and cascade work to technical support team.5. Prepare Quotation for banks for tv digital signage maintenance and projector maintenance.6. Liaise with outsource service partners to assist out of Klang Valley including Peninsular & East Malaysia.7. Provide digital services in forms of TV, Standees, Videowalls, TV rentals , Projectors as well as Touch Screen monitors.8. Bring in sales from projectors, digital signage’s, Content development & Maintenance Services. Show less

      • Senior Key Account Manager

        Mar 2024 - Aug 2024

      • Key Account Manager

        Jun 2022 - Mar 2024

  • Licenses & Certifications

    • Project management

      Harvard business publishing
      Sept 2016

    • Writing skills

      Harvard business publishing
      May 2017

    • Meeting management

      Harvard business publishing
      Feb 2019

    • Process improvement

      Harvard business publishing
      Oct 2016

    • Finance essentials

      Harvard business publishing
      Jul 2018

    • Coaching

      Harvard business publishing
      Sept 2017

  • Honors & Awards

    • Awarded to Alicia Lee
      Sony Science Education Award Sony(M) Sdn.Bhd 2003

  • Volunteer Experience

    • Volunteer

      Issued by SPCA Selangor
      SPCA SelangorAssociated with Alicia Lee

    • Volunteer

      Issued by Kechara Soup Kitchen
      Kechara Soup KitchenAssociated with Alicia Lee

    • Social Media Coordinator

      Issued by Pertubuhan Generasi Sosiawan Care4You on Jan 2019
      Pertubuhan Generasi Sosiawan Care4YouAssociated with Alicia Lee