Deep Enrich
Paul lemieux
633 followersTimeline
About me
Director, Support AMER
Education
Rensselaer polytechnic institute
2007 - 2011Bachelor of science (bs) computer & systems engineeringActivities and Societies: Phi Mu Delta Fraternity WRPI Computer & Systems EngineeringNetworking
Experience
Cisco systems
Jan 2011 - Aug 2011Calo co-op
Factset research systems
Jan 2012 - Jun 2013Systems engineerNetwork monitoring and troubleshooting. Network maintenance, device upgrades, and network services management.
Meraki, inc.
Jul 2013 - Dec 2014Network support engineerRespond to technical support issues via phone and emailReproduce issues and validate bugsInterview candidates for hireLead training for new hires and partners
Cisco meraki
Nov 2018 - nowCreate and implement Support policies.Mentor team and direct workInterview candidates for hireTechnical escalation point
Regional Director
Jun 2023 - nowTechnical Support Manager
Dec 2014 - nowSenior Manager, Support
Nov 2018 - Jun 2023
Licenses & Certifications
Ccna: security
CiscoMay 2014Ccna: voice
CiscoMay 2014
Ccna
CiscoMay 2014
Volunteer Experience
Food Bank Worker
Issued by Montgomery New York Food Bank
Associated with Paul Lemieux
Languages
- enEnglish
- frFrench
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