Wareesha Kanwal

Experience

• 

  PTCL.Official

  Jan 2019 - Jan 2019

  Bussiness Operations

  Completed 6 weeks internship in Business Operations, Power Planning and Switching.

• 

  The World Bank

  Jan 2021 - Jan 2024

  Information Technology Support Engineer

  Managing day-to-day Operations in IT Helpdesk via on-call, in-person and remotely as well. • Provide technical support to clients experiencing hardware, software, and networking issues.• Assist clients with software installations, hardware malfunctions and other IT related issues.• Diagnosing initial troubleshooting related to Printers, IP Phones and Scanners issues.• Cisco and Polycom Video Conference Room Meeting Support• Ensure on daily basis that all KPIs are met• Raise incidents for every issue and resolve them according to SLA.• Escalate incidents to concerned team after initial troubleshooting.• Proactive maintenance and support of desktops, laptops, mobiles and other infrastructure.• Mitigate, Identify, Troubleshoot and resolve problems on workstations, laptops, mobiles, printers, scanners and other peripherals. • Maintaining the Updated Inventory of the IT equipment. • Support IT Requirements of new staff employed especially the issuance and managementof IT devices such as mobile phones, laptop, account creation request. Exibir menos

• 

  Ufone 4G

  Jan 2024 - now

  Executive Windows Platform