Experience

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  Alestra

  Jun 2016 - Nov 2016

  Costumer service specialist

  Technical Support to Customers, VPN Services and Internet for Companies

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  Lenovo

  Dec 2016 - Dec 2016

  Export control assistant

  Revision of equipment to be exported, sealed and revision of shipments

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  Soporte dinámico industrial s.a. de c.v.

  Jun 2019 - Nov 2020

  Technical Support EngineerJune 2017 - June 2018Analyzed and resolved technical issues related to PLC, HMI, and Servo systems.Provided exceptional customer support to clients who purchased products from the company.Demonstrated expertise in troubleshooting and problem-solving within the field of industrial automation.Sales RepresentativeJune 2018 - November 2020Successfully transitioned from a technical support role to the commercial department.Leveraged in-depth knowledge of the company's products to effectively market and sell industrial automation equipment.Built strong relationships with clients and used technical expertise to recommend suitable products. Show less

  • Technical Support Engineer & Project Solutions Engineer

    Jun 2017 - Nov 2020

  • Solutions Engineer

    Jun 2019 - Feb 2020
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  Onemind

  Feb 2020 - Nov 2020

  Technical sales specialist

  Freelancer for OEM and projects company, Worked alongside my previous Boss in Technical Support in a New Company.-Developed the Website for our Services-Project Management, On Site Visits and Prospecting Projects-Wiring and Panel Board Installations-Meetings and Distribution Agreedments with YASKAWA, ADVANTECH &BALLUFF

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  Amazon

  Nov 2020 - Feb 2021

  Automation engineer

  Dedicated and skilled Maintenance Technician with expertise in training, maintenance of production lines, KPI management, and electrical systems. Proficient in electric power restoration system design, EAM coordination, and industrial safety standards compliance. Seeking a challenging role that allows me to apply my technical knowledge and contribute to organizational success.Main Duties-Trained and mentored team members in the maintenance of production lines, focusing on flexible conveyors and electrical systems.-Designed and implemented an Electric Power Restoration System for Amazon MTY1, ensuring uninterrupted operations during power outages.-Coordinated the EAM (Enterprise Asset Management) activities, including roles and maintenance personnel planning for a team of 5 individuals.-Ensured strict compliance with industrial safety standards, conducting regular inspections and monitoring process boards to maintain a safe working environment.-Programmed and maintained automation equipment within set deadlines, optimizing production efficiency.-Generated daily reports for Amazon through EAM, documenting and implementing daily processes to track and improve operational performance. Show less

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  Schneider electric

  Jul 2021 - now

  Advanced tech support engineer (general industrial control)

  Advanced Technical Support Engineer GIC (General Industrial Control) / MOMA & Field devices (Valves and Actuators).-Troubleshooting and Maintenance assistance with End-User ,OEM´s, House Holders via Schneider´s Tech Support Open Line- Direct communication with US and Canada customers to recommend solution and resolve technical issues aimed towards IEC, NEMA, Enclosures, Relays, all control aimed installations.- Electrical based skillset for understanding , knowing and working with equipment's such as Power/Control Circuits (Pump Panels/Ladder programmed Relays / Smart Overload Relays).Field Devices Tech Support (Valves and Actuators)- Providing Technical, Electrical and Installation assistance with valve and actuator control systems- Sizing units for specific applications (Linkage kits, Valve spare parts replacement's)- Level 2 Escalation´s Advanced tech Support EngineerRecently this year, I Learned about a new line of products that had no direct support in NA NetShelter (APC) Equipment's that work alongside Climasys (Enclosed server bays with fan and smart thermostat to regulate Temperature).During this time I assisted and created documents to ease the end user understanding of Installation/Wiring and how to program this devics:- Networking with internal representatives (Product Experts, Product Line Rep. , Product Owners) in order to acquire the needed documentation and process standard for this devices.- To this day, we personally give Support to the NetShelter Product line on the daily basis in all NA Show less