Experience

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  Chase

  Jun 2009 - Jul 2010

  Call center agent/customer service representative

  • Answer incoming client calls and inquiries.• Accountable for communicating the chase and investor-specific documentation requirements to the customer.• Preparation of customer’s file for Underwriting.• Review and perfects all documents provided by customer ensuring complete and accurate.• Submits files to CA Ops Specialist for final review prior to submitting file to underwriting.

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  Ups freight

  Aug 2010 - Mar 2011

  Call center agent/customer service representative

  • Received calls and inquiries of international customers• Encouraged customers to use our product and services• Handled customer complaints regarding UPS products and services• Tracking of packages and freight• Receiving/processing of packages for courier shipping• Receiving/processing of payments and billings• Preparation of reports regarding lost and damaged shipments• Provided assistance to customers regarding certain information on the status about their shipments like estimated time of arrival and the exact location of their shipments. Show less

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  California pizza kitchen

  May 2011 - Feb 2012

  Hostess/food server/telephone operator

  • Greet guests in a friendly and professional manner• Seat guests at the appropriate tables as per the organized seating chart• Ensure guests are seated in an order that does not overload a particular server• Provide guests with menus in a courteous manner• Ensure that dining and serving areas are properly set up and clean• Communicate with all guests to ensure quality satisfaction with both food and service• Respond appropriately to customer complaints and bring any issues to the attention of the manager on duty• Communicate with management, kitchen staff, and servers to ensure effective customer flow• Participate in end of shift side duties• Answer phone calls and take delivery orders Show less

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  Mineral circles bearings fze

  May 2012 - Dec 2014

  Executive secretary cum purchase/ sales coordinator

  • Manages the meetings schedules and business trips of the Chairman• Assist the Chairman on board meetings and special events such as Exhibitions and car shows• Supervises the Sales/ Purchase coordinators on their daily tasks• Answers customer’s inquiries through emails and facsimile• Constructing business correspondence• Knowledgeable on switch boards• Dealing on suppliers and customers

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  Qatar airways

  Mar 2015 - now

  Customer service representative

  •Check in Passengers issue boarding pass, seat selection and verify immigration documentation.•Check in baggage - ensure Company regulation regarding size/weight are complied with - collect excess charges.•Make reservations.•Compute fares, issue tickets and provide passenger with relevant information, including Customs and Immigration requirements. •Perform Baggage Tracing duties.•Coordinate the boarding of passengers onto the aircraft:•Ensure safety procedures are followed.•Monitor carry on baggage.•Assist passengers as required.•Operate loading bridges.•Handle irate passengers/oversells and those affected by irregular operations.•Handle VIP's.•Assist physical challenged passengers. Includes pushing wheelchairs if required.•Handle and account for cash/documents in accordance with Company regulations.•May be required to man First Class Lounge to provide ticketing, check in, information assistance etc. to passengers. •Update records in Res III as required to ensure proper processing of passengers at next point of contact.•Maintain all Company standards.In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.•Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures. •Ensure that all necessary supplies and material. Show less