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Marissa Kravchuk

Marissa kravchuk

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location of Marissa KravchukBarcelona, Catalonia, Spain
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  • Timeline

  • About me

    Tourism Professional | Interpreter

  • Education

    • Escola superior de turisme de barcelona

      2015 - 2015
      Professional certificate in hotel front office management hospitality administration/management

      The didactic offer includes the following subjects, among others:- Revenue Management- Event Management- Quality Management- Commercial Activities- Business Etiquette and Protocol- English in Tourism

    • Afm krakow university

      2012 - 2015
      The bachelor of arts international tourism

      Activities and Societies: Internship: Animation and Guest Relations at Beverly Park Hotel & Spa 4*S, Blanes - Costa Brava. Erasmus+ Internship in different hostels of Barcelona. Final Project: New Generation Hospitality. International Tourism is a specialization offered at the Faculty of Law, Administration and International Relations, full-­time studies with English as the language of instruction.International Project co-financed by the European Union. Courses are conducted by top specialists in the field of tourism including members of UNWTO and visiting professors. Elements of e-learning are implemented in the programme of studies as well.The didactic offer includes the following subjects… Show more International Tourism is a specialization offered at the Faculty of Law, Administration and International Relations, full-­time studies with English as the language of instruction.International Project co-financed by the European Union. Courses are conducted by top specialists in the field of tourism including members of UNWTO and visiting professors. Elements of e-learning are implemented in the programme of studies as well.The didactic offer includes the following subjects, among others:- World Tourist Attractions- Principles of Hotel Management- Tourist Attractions- Hotel Gastronomy- SPA&Wellness- Spanish Language. Show less

    • Khmelnitsky national university

      2005 - 2010
      Master's degree human resource management and labor relations

  • Experience

    • To bon voyage

      Sept 2010 - Sept 2012
      Tourism manager

      • Searching for travel options and presenting the best deals just in-time• Flight booking, hotel reservation and car rental (Amadeus)• Preparation all documents required for visa• Building strong relationships with clients

    • Sirius hotel 4*s

      Jun 2013 - Sept 2013
      Assistant front office manager

      • Handle and process check-in / check-out, prepare bills, take payments• Provide information about the area and services of the hotel• Deal effectively with visitors questions and requests• Keep good relationships with guests by providing excellent service.

    • Komorowski luxury guest rooms

      Oct 2013 - May 2014
      Guest relations manager

      • Interact with guests and provide a welcoming atmosphere• Coordinate and supervise activities for guests• Attend to guests' queries, needs and other special requests• Advise and assist guests on leisure activities, places to visit and travel arrangements• Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems

    • Cool hostel

      Jun 2014 - Sept 2014
      Front office manager

      • Dealing with bookings by phone, e-mail and face-to-face• Administer all reservations, cancellations and no-shows• Completing procedures when guests arrive and leave• Provide information about Barcelona and surrounding area• Deliver excellent customer service, at all times.

    • Midtown luxury apartments

      Oct 2014 - Apr 2015
      Front office and guest relations manager

      - Manage all reservations (Kigo Channel Manager, Cronos Hotel)- Customer service by phone / email- Process check-in / check-out, prepare bills, take payments- Looking for new partners, prepare contracts

    • K.m. alarabi, s.l.

      May 2015 - Jun 2018
      Interpreter

      Interpretation and Personal Assistance: - Russian- Polish- Ukrainian- English- SpanishNational and local Police, Refugees, Hospitals

    • Barcelona hostess s.l

      Jun 2015 - Jul 2017
      Image specialist | event hostess

      Show Toni&Guy @CosmobellezaTIGI BED HEAD @Milano Fashion WeekLoreal New Trends byToni&Guy @VICSwarzkopf International @Gatsby

    • Adecco

      Jun 2015 - Feb 2016
      Guest relations and event hostess

      Event Hostess @OneOcean ClubConcierge | City Mate @BeMate.comEvent Hostess @Mobile World CongressGuest Relations @Hotel Barcelona Princess

    • Oneocean club

      Jun 2015 - Dec 2015
      Hostess

      - Warmly greet guests and invite to visit again- Manage in-person and telephone guest inquiries, requests, and reservation bookings (El Tenedor)- Take guests to their designated table, give information about specials and hot deals of the day- Supervise reservations of VIPs and Special Guests

    • Hcc montblanc

      Aug 2015 - Nov 2015
      Assistant front office manager

      - Guest registration and Personal assistance- Manage all reservations (ACI Hotel, Extranet)- Up-selling & Cross-selling techniques- Rent Conference & Meeting Rooms

    • Ab grupo de azafatas sl

      Mar 2017 - Dec 2017
      Congress hostess

      - Congress and Convention- Fair and Exhibition- Protocol, Translations- Airport Transfer, HospitalityENETS Conference @CCIBDIP Congress @Catalonia CongressInfarma @Fira BarcelonaSkin Academy by Almirall @Museu Blau

    • Hotel ronda lesseps 4*

      Dec 2017 - Jun 2018
      Front office receptionist

      - Welcome all guests, handle all arrivals, guests in-house and departures- Coordinate room status updates with the Housekeeping Department- Back office tasks: maintaining the reservations database (TESIPRO)- Ensure that our guest experience is exceptional!

    • Hotel boutique casa del sol

      Sept 2018 - May 2019
      Front office receptionist

      - Welcome all guests and visitors, personal asistanse, concierge / guest relations- Restaurant and Roof Top Hostess - Back office tasks: maintaining the reservations database (BIRD / Engisoft, Booking Extranet, AvailPro)- Revenue Management, Marketing and Social Media (TripAdvisor, Facebook, Instagram), Photoshootings

    • Crm students

      Jun 2019 - Dec 2019
      Front office specialist

      --> Livensa Living Barcelona Diagonal Alto:www.livensaliving.com• Student Life and Events• Customer Support • E-mail Marketing & Social Media• Up-selling and cross selling • E-commerce--> CRM Students:http://www.crm-students.com/• Channal Manager and Reservations T'CAS

    • Transperfect global, inc.

      Jun 2021 - Aug 2021
      Artificial intelligence data analyst

      - Natural Language Data Analysis- Multilingual Translations- Quality Control- Auditions for another project- Improve Voice assistant

    • Residencia universitaria sarriá

      Oct 2021 - Jan 2022
      Front office receptionist

    • Abba sants

      Apr 2022 - now
      Front office receptionist

  • Licenses & Certifications

    • Certificate in spanish (advanced)

      Cea(r)
      Aug 2014

    • Certificate in hotels’ standards in customer service

      Hotel zone training and consulting company
      Apr 2013

    • First certificate in english

      Cambridge english language assessment
      Apr 2012

    • Diploma in amadeus central system

      Amadeus ukraine
      Oct 2010

  • Volunteer Experience

    • Contact Center

      Issued by Creu Roja a Barcelona on Apr 2020
      Creu Roja a BarcelonaAssociated with Marissa Kravchuk