
Timeline
About me
Sales | Coaching Manager | - 20 years experience within the Insurance Contact Center environment - Direct Sales - Liberty Group South Africa
Education

Veritas senior secondary
-
Experience

Frank.net
Jul 2012 - Jul 2019• Monitor calls of agents for sales call calibration/coaching via reliable call tracking system • Communicate team and individual daily, weekly and monthly sales target• Collaborate with the HR department in hiring agents• Provide Sales Coaching, training, motivating, and mentoring to an Outbound( Cold calling) sales team of 10-12 agents • Conduct Weekly dip checks via call monitoring to ensure calls were wrapped correctly by agents on both Presence and CRM• Reviewed performance (monthly KPI discussions) of agents and recommended promotion• Track daily team attendance and ensured that all absenteeism was logged on ESS • Liaised with Work force management weekly • Conducted Return to work interview with absent agents• Maintain and prepare reports for leave, overtime or other impacted statistics that might impact remuneration in time for payroll cut off• Provided Quality Assurance training • Monitor daily lead productivity and provide marketing with relevant feedback• Liaise daily with dialer team regarding lead capacity vs sales deliverables• Ensure adherence to company policies and disciplines• Monitored Aux adherence Show less
Sales Team Leader
Jul 2014 - Jul 2019Quality Assesor
Jul 2013 - Jun 2014Contact Center Sales Agent
Jul 2012 - Jul 2013

Liberty group south africa
Jul 2019 - nowSales/coaching manager insurance call center - direct sales
Licenses & Certifications

Nqf 4 wealth management

First level re
Nov 2017
Class of businesses- long term insurance
Milpark education
Languages
- enEnglish
- afAfrikaans
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