Experience

• 

  Frank.net

  Jul 2012 - Jul 2019

  • Monitor calls of agents for sales call calibration/coaching via reliable call tracking system • Communicate team and individual daily, weekly and monthly sales target• Collaborate with the HR department in hiring agents• Provide Sales Coaching, training, motivating, and mentoring to an Outbound( Cold calling) sales team of 10-12 agents • Conduct Weekly dip checks via call monitoring to ensure calls were wrapped correctly by agents on both Presence and CRM• Reviewed performance (monthly KPI discussions) of agents and recommended promotion• Track daily team attendance and ensured that all absenteeism was logged on ESS • Liaised with Work force management weekly • Conducted Return to work interview with absent agents• Maintain and prepare reports for leave, overtime or other impacted statistics that might impact remuneration in time for payroll cut off• Provided Quality Assurance training • Monitor daily lead productivity and provide marketing with relevant feedback• Liaise daily with dialer team regarding lead capacity vs sales deliverables• Ensure adherence to company policies and disciplines• Monitored Aux adherence Show less

  • Sales Team Leader

    Jul 2014 - Jul 2019

  • Quality Assesor

    Jul 2013 - Jun 2014

  • Contact Center Sales Agent

    Jul 2012 - Jul 2013
• 

  Liberty group south africa

  Jul 2019 - now

  Sales/coaching manager insurance call center - direct sales