Experience

• 

  City of toronto

  Mar 2012 - Aug 2014

  •Worked during periods of preparation in May and June, to provide programming during the summer months of June - August•Provides a fun, safe and meaningful program for children aged 3 - 12 years.•Plans, develops, leads and evaluates a variety of camp programs.•Organizes, implements and oversees activities and events.•Takes action to deal with incidents, problems and emergencies and parent concerns as outlined in Divisional policies and procedures.•Ensures equipment is available and in safe working condition.•Performs administrative tasks to support the program.Interacts with staff, participants, parents/caregivers and other community members/agencies to provide program information.Works in alternate locations to cover staff absenteeism.Attends and participates in meetings and training sessions.Follows the principles of Healthy Child Development (HIGH FIVE®) in the planning and delivery of programs. Show less -Provides a fun, safe and meaningful program for children aged 3 - 12 years.-Plans, develops, leads and evaluates a variety of camp programs.-Organizes, implements and oversees activities and events.-Takes action to deal with incidents, problems and emergencies and parent concerns as outlined in Divisional policies and procedures.-Ensures equipment is available and in safe working condition.-Maintains children's garden.-Performs administrative tasks to support the program.-Interacts with staff, participants, parents/caregivers and other community members/agencies to provide program information.-Works in alternate locations to cover staff absenteeism.-Attends and participates in meetings and training sessions. Show less

  • Summer Camp Counselor

    Jun 2011 - Aug 2014

  • Camp Counsellor

    Mar 2012 - Mar 2012
• 

  College pro

  May 2012 - Aug 2014

  Window cleaner/technician

  Communicated general labour worker duties more specifically cleaning for clients at their homes. Performed additional marketing duties such as cold calling in various locations in search for prospective clients. Elaborated on hands on skills in performing various tasks as well as interpersonal skills improving on client interaction as well as client service.

• 

  Toys r us

  Sept 2012 - Dec 2012

  Sales associate

  Performed duties as a cashier, working on the floor and doing inventory

• 

  Fortinos supermarket ltd

  Jul 2013 - Jun 2019

  Produce clerk

  Responsibilities include department maintenance, weekly logs for both product and cleaning, product rotation and quality inspection. Further duties include customer service duties such as product searching, inventory management and the processing of customer questions and concerns.

• 

  Vanier college - york univeristy

  Sept 2013 - May 2014

  Themed house programmer

  The job had membership with the Vanier College Master's Office staff at York University. Some of the job duties and responsibilities included the coordination of social and academic events, more specifically business and economics related events and workshops with the students in the Vanier College residence at York University. Also acted as a link between residence students and other academic resources on campus. Responsible for providing programming both academic and social on the basis to increase student residence involvement with the University at large. Show less

• 

  Vanier college council

  May 2014 - May 2016

  President - vanier college council

  Deal with duties of supporting and leading a student government at Vanier College at York University Keele Campus. Many of the duties and responsibilities included jointly managing the yearly finances including the processing and distribution of cheques, managing and processing financial requisition forms and vendor invoices and performing interim and year end audits. Offered academic guidance and support to students on a frequent basis. I implemented, planned and advertised co-curricular activities organized by the Vanier College Council in coordination with University administration and external third parties. Acted as the official spokesperson and figure head for council and represented the student body both internally and externally. Responsible for coordinating and chairing weekly meetings, the delegation duties to council members and affiliates, and upholding and managing council portfolio duties. Show less

• 

  City of toronto

  Sept 2015 - now

  -Assists recreation and facility staff with the delivery of recreational programming, the accommodation of the permit groups and the provision of client customer service.-Provides guidance to program staff, participants and/or permit holders. -Acts as supervisor as defined by the Ontario Health and Safety Act.-Opens/closes facility including arming and disarming security systems.-Ensures program staff levels are secured. -Ensures set up for programs and permit functions is completed as per facility schedule.-Ensures that facilities, programs, equipment and supplies are available and meet health and safety standards.-Ensures Division's policies and procedures are adhered to by all staff and participants.-Informs staff of all incidents/injuries in a timely manner. Ensures forms are completed and assists with follow-up.-Assists with the monitoring and evaluating of programs and services.-Performs administrative tasks to support the programs.-Communicates with the facility maintenance staff and provides assistance.-Acts as member of the on-site emergency response team.-Completes a shift summary in the facility logbook ensuring that critical information is recorded.-Assists with pre-opening activities including program preparation and staff training for seasonal operations. -Attends and participates in meetings and training sessions.-Takes action to deal with incidents, problems and emergencies and comply with Divisional/City Policies and Procedures. Show less -Coordinates, administers, implements and directs the Leisure Skate Programs.-Directs staff. Assists in the recruitment, selection, training, orientation and direction of part time staff.-Plans, co-ordinates, implements and evaluates special events.-Conducts program and site visits.-Ensures that program staff levels are secured.-Adheres to all policies and safety guidelines as outlined in Policy and Procedure Manuals.-Ensures that the program location, equipment and supplies meet health and safety standards.-Takes action to deal with incidents, accidents, problems and emergencies as outlined in the Divisional policies and procedures.-Interacts with staff and participants.-Attends and participates in meetings and training sessions.-Travels from site to site as required.-Ensures staff follow the principles of Healthy Child Development (HIGH FIVE®) in the planning and delivery of programs. Show less •Coordinates, administers, implements and directs skate programs.•Assists in recruitment, training, orientation and direction of instructors, assistants and volunteers.•Participates in planning, coordinating, implementing and evaluating special events.•Conducts program and site visits.•Ensures program staff levels are secured.•Oversees testing procedures.•Adheres to all policy and safety guidelines as outlined in Policy and Procedure Manuals.•Interacts with staff, participants, spectators and community members.•Performs administrative tasks to support the program.•Takes action to deal with incidents, accidents, problems and emergencies, as outlined in the Divisional policies and procedures.•Creates and distributes program publications and announcements.•Travels from site to site as required.Ensures staff follow the principles of Healthy •Child Development (HIGH FIVE®) in the planning and delivery of programs. Show less -Provides overall support and control for facility operations and assist staff with overall building supervision and customer service.-Performs coordination duties and patrols isolated areas, doorways, program areas and outside perimeter of facility. -Ensures safety regulations and related Divisional policies are enforced in all public areas both inside and outside the facility. -Informs staff of all incidents/injuries in a timely manner. -Ensures forms are completed. Attends and participates in meetings and training sessions.Takes appropriate action to deal with incidents, problems and emergencies and comply with Divisional/City Policies and Procedures. Show less

  • Facility in Charge

    Sept 2015 - now

  • Leisure Skate Coordinator

    Dec 2021 - Jan 2023

  • Skate Program Coordinator

    Dec 2021 - Jan 2023

  • Hallway Monitor

    Sept 2015 - Apr 2019
• 

  Td

  Dec 2016 - Oct 2020

  • Engaging in customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions • Understanding customer needs and guiding customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters • Building customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking • Supporting the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management • Recommending improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence • Participating in the timely and accurate completion of business processes and procedures • Ensuring prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics • Help building a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives • Perpetuating leadership, interpersonal, administrative and organization skills Show less •Creates a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience•Completes financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner•Ensures the customer area is professional and inviting in appearance•Ensures customer problems are handled appropriately, escalating issues when necessary•Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations•Engages customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services•Contributes to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals•Understands and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners•Contribute to the timely and accurate completion of branch administration work•Takes additional initiatives as a Secure Desk Operator with responsibilities for additional cash mitigation control as well as the administrative duties opening/closing of the branch, additional cash management responsibilities and holding important bank combinations in confidence•Takes on further initiatives as being the Digital Advice Ambassador on behalf of the branch to communicate and specialize Show less

  • Personal Banking Associate

    Apr 2019 - Oct 2020

  • Customer Experience Associate

    Dec 2016 - Apr 2019
• 

  Ontario government | gouvernement de l’ontario

  Oct 2022 - Sept 2024

  -Performs closeout and reporting activities for client and estate trust accounts and provides work-ups for more complex and contentious cases for handling by Trust Financial Officers/Team Leader and Manager, Trust Accounting-Performs financial analyzes and re-conciliations of client trust account transactions, identifies financial processing issues, and makes recommendations to Trust Financial Officers and/or Manager, Trust Accounting-Implementing vendor management processes for trust clients-Performs review/approval function for new accounts and assets paid into Court, preparation of payments, closeout and reporting for litigation accounts, and management of client non-cash assets, and provides work-ups for more complex and contentious cases for handling by Trust Financial Officers and/or Manager, Trust Accounting -Performs review/approval function for minor notification, searches for missing beneficiaries, closeout and reporting for minor accounts, and provides work-ups for more complex and contentious cases for handling by Trust Financial Officer and/or Manager, Trust Accounting-Performs financial analyzes and reconciliations, monitoring/controlling activity in Canadian and US $ bank accounts, reviewing/reporting on reconciliation of securities and personal property between the OPGT and agents/custodians and quality control assurance in Trust Accounting-Under the direction of the Manager, Trust Accounting, in collaboration with the Estates Administration Unit, provide Estates Heirship/Research where the OPGT has been or may be appointed the Estate Trustee in accordance with the legislative requirements of the Succession Law Reform Act, other applicable Statute Law-Performs other administrative duties required for the effective functioning of the Finance Department Show less •Accessing computer programs and electronic database system to respond to inquiries; entering information changes or to gather program related information for caseworkers and managers (i.e. EI database and other 3rd party verification options)•Gathering information to update physical and electronic files & Creating various documents in Windows based applications such as standard letters/minutes in Word; tracking documents in Excel and presentations in PowerPoint•Receiving and responding to inquiries for general program information whether in person, by telephone or through electronic methods (i.e. Fax OPS, Client Portal, OASA, etc.) and determining/taking appropriate action•Completing various activities to support program delivery i.e. gathering basic information from clients to assist with the application process, completing SODO requests, stocking information packages for employment support /intake, taking minutes/notes at meetings, maintaining staff telephone lists, maintaining tracking sheets for internal review, employment supports, intake, and scheduling client meetings with caseworkers, creating master files and filing documents, etc•Creating and issuing pre-approved Additional Benefits for ongoing clients in the computer program/electronic database system (i.e. MSN, Vision Care, Eye Glasses, Hearing Aid, etc.) & For ongoing clients, validating, assessing and determining whether invoices for Additional Benefits (i.e. MSN payments) are appropriate for payment based on Caseworker direction in notes or in person•For clients, vendors and third parties (i.e. Trustees, Landlords, etc), validating, assessing and determining whether printing and release of social assistance payments are appropriate based on prescribed processes•Entering earnings, income & change report data into computer programs and electronic database system, depositing reimbursements/repayments•Scanning, printing information to respond to Freedom of Information and Protection of Privacy Act Show less

  • Trust Analyst

    Jan 2023 - Sept 2024

  • Administrative Support Clerk

    Oct 2022 - Jan 2023