
Timeline
About me
Program Manager - Google Cloud | Google Workspace Deployment, Support & Work Transformation | Cloud Consultant | Operations | Customer Success | Technical Account Manager |
Education

Savitribai phule pune university
-Master of business administration information technology
Savitribai phule pune university
-Bachelor of engineering electronics and telecommunications engineering
Savitribai phule pune university
-Master of engineering electronics & telecommunication ( vlsi & embedded systems)
Experience

Sarvppratham developers
Jun 2015 - Nov 2015Business developement manager# Involved mainly in Sales and Marketing of real estate projects and planning different strategies.# A team player who managed to bring business to the organization even in low market situations, which was also notable by the organization and got appreciations from all over and I was flashed in few newspapers as well.

Hindustan aeronautics limited
Jun 2016 - May 2017Graduate apprentice trainee# Worked At HINDUSTAN AERONAUTICS LIMITED (H.A.L.) Nashik Division In Aircraft Overhaul Department As aTrainee Engineer Apprentice In Inspection Department.# As Trainee I worked for inspection work of aircrafts (MiG-21).# Involved in inspection of avionics systems, electrical instruments, radio instruments and radar systems etc. of aircraft.

Raspi invent
Jun 2017 - Feb 2019Embedded system and iot developer# At RASPIINVENT I Am Responsible For Design And Developments Of Various IOT Projects.# Deep Knowledge Of Arduino (Uno , Nano ,Pro Mini etc),STM 32(ARM Cortex M3),MSP 430,Raspberry Pi ,Node MCU (ESP-8266) And Various IOT Development Boards.# Good Knowledge Of Various Types Of Sensors And There Integration With Controllers Used In Development Of Projects.# Sound knowledge Of Various Protocols Used In IoT Like MQTT, SMTP, I2C, SPI, MODBUS, SNMP, REST etc.# Involved In Development Of IoT Products .# Worked On 50+ IoT Projects Like Vehical Tracking System, Child Tracking System , Smart HomeAutomation , Production Monitoring System , Smart Intruder Detector , Smart Home Security etc.# Involved Product Development Life Cycle.# Architecting Solutions For Various IoT Product After Analysis Of requirement. Show less

Ums tech labs
Feb 2019 - now# Key Responsibilities# Lead the implementation journey, provide technical guidance, and manage timelines, milestones, migration goals, and business transformation strategies.# Advocate for customer needs in order to overcome adoption blockers and drive new feature development; lead across multiple work streams and teams to maintain customer momentum.# Develop strategic relationships with key stakeholders (e.g., C-Suite, IT team leads) to understand a customer’s business and develop strategic roadmaps.# Plan for customer events and launches, partnering with Support and Engineering to ensure customer success; work with customers and Support to guide issues and escalations to resolution.# Develop best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners.# Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.# Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, for quicker identification and resolution of future issues.# Act as a consultant and subject matter expert for internal stakeholders in engineering and customer organizations to resolve technical deployment obstacles and improve Google Cloud.# Work as part of a team of Engineers/Consultants that ensure customer support.# Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering.# Conducting Essentials and Advanced Trainings forEnterprise grade customers to help the better utilize the amazing features of Google Workspace. Show less #Key Responsibilities : # Setup, Migrate, Administer, Manage & maintain the Google Workspace (G Suite) ecosystem.# Lead a team of administrators & the customers to evolve the adoption of Google Workspace, provide administration oversight for day-to-day activities in Google Workspace admin console, 3rd party tools & some home grown utilities.# Collaborate with Google products & strategists, Google tech support, outsourced vendor teams to evaluate & recommend new GSuite features/ enhancements.# A subject matter expert for Messaging Google Workspace administration, implementations & deployments.# Provide oversight for day-to-day activities in Google Workspace admin console, 3rd party tools, & some home grown utilities.# Lead the enterprise rollout of custom solutions that integrate Google Workspace functionality & work productivity.# Collaborate with other IT functions to evaluate, prioritize & resolve new issues & problem scenarios.# Manage & administer Google EMM environment, enterprise Mobile App Store, device enrollments, & resolve complex mobile OS specific issues.# Administer & remediate issues related to Google Chrome end point devices.# Take ownership of the overall Google Workspace account management process integrated with enterprise IAM.# Develop new system processes & improve existing ones for efficient Google Workspace account lifecycle management.# Manage & administer the publishing & revocation of apps & extensions in enterprise mobile & Chrome app stores.# Collaborate with Information Security to enforce strict cross platform security & audit controls.# The single point of contact for P1 & P2 incidents, perform business impact assessments, & coordinate & carryout suitable resolution involving key technical teams including Google support.# Provide problem resolution reports for management as required. Show less
Program Manager - Google Cloud
May 2022 - nowHead Of Google Cloud Operations - Google Workspace Deployment & Support
Feb 2020 - May 2022Operations Manager
Feb 2019 - Feb 2020Tester Cum Project Coordinator
Feb 2019 - Feb 2019
Licenses & Certifications
- View certificate

Introduction to google workspace administration
GoogleJan 2022 - View certificate

Google workspace mail management
GoogleJan 2022 - View certificate

Infrastructure and application modernization with google cloud
GoogleFeb 2022 
Aws shared responsibility model
Amazon web services
Iot foundation predictive maintenance
Amazon web services- View certificate

Fundamentals of digital marketing
GoogleJun 2021 - View certificate

Innovating with data and google cloud
GoogleFeb 2022 
Iot foundation series
Amazon web services
Aws cloud practitioner essentials core services
Amazon web services- View certificate

Understanding google cloud security and operations
GoogleFeb 2022 
Iot foundation command and control
Amazon web services- View certificate

Google workspace security
GoogleJan 2022 - View certificate

Managing google workspace
GoogleJan 2022 - View certificate

Introduction to digital transformation with google cloud
GoogleFeb 2022 
Amazon certificate manager private certificate authority
Amazon web services- View certificate

Planning for your google workspace deployment
GoogleJan 2022 
Iot foundation telemetry
Amazon web services
Languages
- enEnglish
- hiHindi
- maMarathi
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