Experience

• 

  College of charleston

  Oct 2015 - May 2017

  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Respond to email messages for customers seeking help.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems..Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur. Show less

  • CyberSecurityXLab Research Assistant

    Jan 2017 - May 2017

  • IT Helpdesk

    Oct 2015 - Dec 2016
• 

  Dynepic, inc.

  Apr 2017 - May 2017

  Intern

  Assisted with branding and marketing of iOKids.Assisted with markups and designs of prototypes for presentations.

• 

  Scana corporation

  May 2017 - Aug 2017

  Software engineer internship

  Worked on web development applications using C# and JavaScript in Visual Studio using theASP.Net framework.Created reports for customers using Microsoft SQL Server.Completed corporate Hackathon and worked on a team to create a mobile application using Ionic.

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  College of charleston

  Sept 2017 - Jan 2018

  Project management intern

  Facilitate and coordinate project documentsSchedule meetingsAdminister information in the project management tool

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  Ingevity

  Jan 2018 - May 2018

  It enterprise operations co-op

  - Worked within IT to introduce new technologies and analyze existing technologies.- Monitored EDI errors on SAP.- Worked on project to present plant data on a display using PI Vision.- Worked with field services to provide end user support.

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  Duke energy corporation

  Jun 2018 - now

  DevOps Engineer• Continuously onboarding and training customers on how to use DevOps tools such as Jenkins, Bitbucket, Subversion, XebiaLabsDeploy and XebiaLabs Release• Configure Jenkins Jobs to ensure Continous Integration as well as writing declaritive pipeline scripts.• Administers DevOps tools and maintain infrastructure of DevOps applications. Participates in 24 hour on-call rotation, supporting DevOps tools using troubleshooting skills• Assisted with SCM Consolidation Project moving more than 50 application’s source code from TFS and Dimensions to Bitbucket and Subversion, empowering customers to use the DevOps Pipeline• Created scripts to automate repeated tasks using PowerShell as well additional scripts to configure servers using Puppet. Show less

  • Senoir Product Application Engagement Manager

    Aug 2023 - now

  • Product Owner

    Nov 2021 - Oct 2023

  • Product Analyst

    Jan 2021 - Nov 2021

  • IT Associate II

    Jun 2019 - Jan 2021

  • IT Associate I

    Jun 2018 - Jun 2019