Experience

• 

  Abu dhabi national oil company for distribution

  May 2002 - Oct 2007

  Engineer-tech support

  Exposure of assisting Abu Dhabi National Oil Company for Distribution as a team leader for the Helpdesk Support Staff comprising of 15 technical Support Engineers.Presently steering the IT Support Systems for over 4000 users, using Cosmo Call Agent and providing IT Support Services to Users in different locations by connecting with Remote Administrator and LANDesk Management Suite.Extended contribution by supporting & handling:o The users using Maximo ITSM and Cosmo Call Universe S/W using IP Telephony technology. o ADS in Windows 2003.o Exchange server 2003 and migration of Mail boxes from earlier versions of windows 2000 and NT Server Environments.o OS Migrations from Windows NT and 2000 Environments to Windows 2003.o Users in Citrix using management Console.o The Workgroup to Domain Up gradations of Windows 2000 ServerProven track record of implementing & maintaining:o Landesk8.7 Server with oracle 9i Database.o EPO Server 3.0 for MC Afee Antivirus centralized management from the Head Office for all the PCs on the Domain updating the DAT files through the Server and verifying the DAT versions centrally, the logs for infected PCs & taking necessary actions.o The Servers using tools like Compaq Insight Manager and checking the Event Logs for any errors reported and solving such errors.o Print Server with Windows Server 2003 Server having more than 75 Printers on the Server on the Network and also configuring the new Printers on the Network and providing Support services to the Users for Printing and printer hardware issues.o Various mail security and web filtering solutions from surf control and Trend Micro.o BM Content Management Software for Document Management for few Departments.Distinctively worked on Smart Card Products for Modifying, Revaluing and creating new Petro Cards for BAPCO (Bahrain petroleum Show less

• 

  Prestige jet

  Nov 2007 - Dec 2012

  It specialist

  oIT department administrator since NOV’2007-DEC’12.oProfessionally installs, configures, troubleshoots, maintains and upgrades computers (desktops and laptops), networks (LAN and Wireless LAN), local and networked printers, scanners, NICs, and Wi-Fi cards, plotters, faxes, modems, routers and switches, multimedia services, audio-visual equipments and other peripherals. oProvides services and technical support to system end users and on-site users by resolving problems effectively in a timely manner.oAssists in the evaluation, purchasing and implementation of new hardware and software.oProvides timely and accurate updates for anti-virus and software updates.oWorks with vendors/suppliers to obtain software and hardware price quotes, licenses and warranty replacements.oResponsible in making the design of the company’s and tenants’ Identification cards (ID).oAntivirus MacAfee 8.7 enterprise administrator.oCitrix administrator (security level, pack up, permissions, Technical assistance.oManaging ARB system (ADEPT) installation, security, permission levels.o(POP3 ) IX WEB hosting administrator (create users, security levels, policy, groups.oPPS aviation software installation and troubleshooting.oEtisalat and DU BlackBerry system (full support). Show less

• 

  Adnoc distribution

  Jan 2013 - now

  Technical support

  •Steering the IT. Support Systems for over than 5000 users, by providing IT Support Services to Users in different locations(over than 300 filling stations in UAE): hardware, software, operating systems and installations •Providing on-site technical support on Service Station’s Automation System- POS (point of Sale), Pump Controllers, workstations, network hardware and software. •Managing daily complains received from service stations, vehicle inspection centre & outside clients. •Managing large team with diverse backgrounds to consistently provide increased customer satisfaction and system performance. •Dealing with suppliers to handle Equipment stock orders and deliveries. •Daily monitoring for pending sites complains to satisfy customers. •Onsite Support (local traveling) and remotely 24/7 for clients. •Supporting all Microsoft operating systems and applications •Supervises the activities of the Technical Support Team in Abu Dhabi region to ensure provision of first level support to the Service station Automation system over the telephone or connect remotely to the site computer, including site visits. •Provides the Retail Automation Customer Support Supervisor and Customer Support Assistants with solutions and information related to any H/W and S/W support. •Checks, investigates and verifies the Filling Station problems directed from the Customer Support Assistants and visits Filling Stations, if required, for inspection or to replace any faulty H/W. •Installs hardware with relevant software to enable its functioning, takes it to site for configuration and ensures that all equipment functions smoothly over the network. •Prepares operating procedures on referring to supplier’s manual to simplify language so that it is clear and can be comprehended by the end user. •Informs third party supplier about faulty equipment or S/W errors / bugs and follows up to ensure timely repair / solution. . Show less