Experience

• 

  Banco popular dominicano

  Apr 2005 - Sept 2006

  Service monitoring officer; user's relations

  IT Helpdesk monitor

• 

  Stream global services

  Oct 2007 - Apr 2012

  • Operations Team Manager

    Mar 2010 - Apr 2012

  • Quality Analyst

    Jan 2009 - Mar 2010

  • On-the-job trainer

    Jun 2008 - Jan 2009

  • Support Professional

    Oct 2007 - Jun 2008
• 

  Cablevision

  May 2012 - Mar 2013

  Advanced tech support lvl2
• 

  Cablevision

  May 2013 - Jan 2015

  Quality specialist
• 

  Altice usa

  Jan 2015 - now

  • Quality Manager

    Aug 2018 - now

  • Corporate Executive Customer Relations Specialist

    Mar 2017 - now

  • Resolution Specialist

    Jan 2015 - now