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Andres Mora Ulate

Andres mora ulate

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  • Timeline

  • About me

    ✓Cloud Networking ✓Network Architecture ✓Network Security ✓Client Security(MFA) ✓Cloud Engineer(AWS) ✓Implementations ✓Consulting ✓Client-facing ✓Kubernetes Networking ✓NetScaler(Application Delivery) ✓Endpoint Security

  • Education

    • Universidad de costa rica ucr

      2002 - 2008
      Business/corporate communications

  • Experience

    • Sykes costa rica

      Jun 2007 - Jul 2008
      Telemarketer

    • Hp

      Aug 2008 - Dec 2008
      It support technician

      Basic IT support for users and endpoints

    • Cisco systems

      Nov 2008 - Jan 2010
      Tac engineer (contrator)

      Responsible of pre-sales and post-sales support for VPN and Firewall solutions, ensuring customer satisfaction and successful product implementation.

    • At&t

      Feb 2010 - Apr 2016
      Implementations engineer (contrator)

      Responsible of the definition and implementation of WAN acceleration solutions for AT&T Managed customers, providing technical guidance and support to clients throughout the project lifecycle.• Developed technical solutions and corresponding quotes based on a thorough understanding of client needs, resulting in a high success rate in securing projects. Contributed to pre-sales activities for Juniper, Cisco, and VoIP solutions.• Improved application response times for a multinational manufacturer with hundreds of locations across US. This was achieved by implementing SDWAN and WAN acceleration solutions. Show less

    • Cloud software group

      Apr 2016 - Jan 2025
      Lead architect

      (This role was maintained through Citrix transition to Cloud Software Group.)

    • Citrix

      Apr 2016 - Jan 2025

      Responsible of designing and executing Professional Services engagements based on SOW both onsite and virtually, maintaining effective communication with project stakeholders.• Executed multiple projects concurrently consistently exceeding the targets for the professional service organization.• Significantly enhanced the security, performance, and user experience of critical customer applications (e.g., Internet Banking, Retail platforms) by implementing WAF and adapting application delivery features and settings.• Innovated new customer solutions leveraging early-stage technologies like Kubernetes Ingress Controller, fostering strong collaboration with product and engineering teams to overcome technical challenges and accelerate product maturity. Show less

      • Field Architect

        Sept 2022 - Jan 2025

      • Principal Consultant

        Oct 2020 - Sept 2022

      • Senior Consulting Engineer

        Aug 2018 - Oct 2020

      • Principal Engineer

        Apr 2016 - Oct 2020

  • Licenses & Certifications

    • Citrix certified services delivery professional

      Citrix
      Aug 2018
      View certificate certificate

    • Citrix netscaler sd-wan certified (cc-sdwan)

      Citrix
      View certificate certificate

    • Cisco certified network associate security (ccna)

      Cisco
      May 2010

    • Itil® v3 foundation

      Exin
      Apr 2014

    • Juniper networks certified associate - junos (jncia-junos)

      Juniper networks
      Mar 2010

    • Citrix certified professional - networking (ccp - n)

      Citrix
      Dec 2016
      View certificate certificate

    • Aws certified advanced networking – specialty

      Amazon web services (aws)
      Jan 2025
      View certificate certificate

    • Citrix certified associate - networking (cca - n)

      Citrix
      View certificate certificate

    • Cisco certified design associate (ccda)

      Cisco
      Mar 2009

    • Cisco certified network associate - networking

      Cisco
      Mar 2009