Santhosh Kumar

Experience

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  Sutherland Global Services

  Jan 2013 - May 2014

  Technical Support Engineer

  Technical Support (International Voice – US Client)Job Profile:• Troubleshooting technical issues with Client services – Security (Mcafee Antivirus).• Remote session to isolate issue and by accessing their main computer/Firewall.• Supporting a team in the absence of Subject Matter Expert.• Conducting periodic knowledge sharing session with other vendors.• Performing month-end quality audit (QC) and coaching agents for the

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  Wipro Limited

  Jun 2014 - Apr 2017

  Office 365 Administrator - Exchange Admin(Project - Microsoft )

  • Assisting Admins in Planning, implementing and troubleshooting email solution with Office 365.• Hands on Experience in Deploying Hybrid Configuration with Exchange 2010 & 2013• Analyzing issues with Mailbox Migrations, Free/Busy issues in Hybrid and client connectivity across forests to provide seemless enduser experience.• Hands on Experience with Staged, Cutover, IMAP, PST and Hybrid Migrations

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  Accenture

  Jul 2017 - Jul 2019

  Senior Analyst

  Client’s : – Working as a Shared services team to maintain Messaging & Collaborations Infrastructure• Working on Exchange Server 2010• Administration of O365 Shared & Dedicated tenant.• Administration of Cisco Iron Port/ EOP• Administration of Symantec Enterprise Vault• Migrating mailboxes from on-premises to O365• Administration of Airwatch• Service improvement plans for Exchange/Skype Environment• Root cause analysis and permanent fix for all High priority.• Working on Box Client Applications Show less

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  HTC

  Jul 2019 - Jun 2020

  Technical Lead

  Office 365 Technical Lead

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  ILink Digital

  Jun 2020 - Mar 2023

  Technical Lead Office 365
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  FSS

  Feb 2023 - now

  Assistant Manager