Experience

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  Sitel digital services (formerly sykes)

  Sept 2018 - Jan 2019

  Customer service representative

  • Assisted customers via phone to provide product information, answer inquiries, and resolve issues, resulting in a high customer satisfaction rate.• Handled a high volume of customer interactions daily, maintaining composure and professionalism in fast-paced environments.• Processed returns, exchanges, and refunds, ensuring adherence to company policies and providing a seamless customer experience.

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  Teleperformance

  Jan 2019 - Feb 2022

  Customer service representative | chat support

  Customer Service Representative- Hotel Reservation• Provided exceptional customer service to guests inquiring about hotel reservations, amenities, and accommodation options.• Assisted customers via phone , resolving issues, addressing concerns, and ensuring a seamless booking experience.• Effectively managed a high volume of reservation inquiries, meeting performance targets and maintaining a high level of customer satisfaction.• Demonstrated in-depth knowledge of Hilton hotels and resorts, promoting upsells and additional services to enhance guest experiences.Chat Support• Provided expert chat support to customers seeking information about Philips products, troubleshooting technical issues, and offering solutions.• Resolved customer inquiries and concerns efficiently via chat, ensuring a high level of customer satisfaction.• Demonstrated comprehensive knowledge of Philips products, their features, and functionalities to assist customers effectively. Show less

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  Telus international

  Mar 2022 - Jan 2024

  Customer service representative ii

  -Conducted in-depth analysis of transactional data to detect and prevent fraudulent activities, mitigating potential risks for the bank and customers.-Utilized various fraud detection tools and systems to monitor suspicious transactions and promptly initiate investigations.-Recognized for consistently exceeding performance targets and received positive feedback from customers for excellent service.

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  Lead connects

  Feb 2024 - now

  Lead generation specialist

  As an intern at Lead Connects, I'm passionate about utilizing digital marketing methods to help businesses expand and connect with their target audience. Working closely with our experienced team, I aim to create great results through creative thinking and data-driven insights.In my role as a lead generation specialist, I execute focused campaigns, do market research, and optimize outreach efforts to effectively engage prospective customers. By thoroughly evaluating data, we aim to improve lead quality and conversion rates, resulting in meaningful results for our clients.With a commitment to excellence and excellent analytical skills, I deal with problems and adapt to shifting market dynamics. I'm delighted to continue learning and contribute to Lead Connects' mission of empowering businesses to thrive in the digital age. Show less