Experience

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  Genpact

  Jul 2003 - Jan 2004

  E-travel management services - process associate

  Expense Reporting, On Job Business Travelers Amex card Expense & Queries, Captura Software Training & Usage.• Query resolutions of GE Emp Travelers - majority of them are from NETHERLAND, UK, FRANCE, SINGAPORE, CANADA, and MEXICO & AUSTRALIA through WEB & INBOUND/OUTBOUND Calls. Queries from On Job Business Travelers included AMEX Corporate Card Usage & completing an Expense Report after the Business trip.• Trained the GE Emp Travelers for the Captura Software for submitting their Business expenses.• Shared Weekly report to the Business leaders for each business regarding GE Emp Travelers. Show less

• 

  Oracle

  Feb 2004 - Jul 2011

  • Worked closely with Latin America Sales Team – VPs, MDs, Managers & Financial Analysts on various regular / Ad hoc Weekly & Monthly reports.• Forecast Report: Forecast Sales & Budgeting figures Qtr wise from different regions in Latin America shared by Field VPs, MDs and Managers. Collated, Analysed & shared with SVP review weekly (Every Monday).• BOS Report: Weekly twice to all Financial Analyst for their analysis – Actual Vs Forecast.• Big Deals Reports: Based on different threshold / region wise for the analysis (Thursday).• Expense Report & Revenue Tracking Report: For Analysis of Revenue & Budget calculation.• Documentation & Training: Documentation for these important reports. Knowledge shared & trained all Team Members as a strong back up plan. Show less People Management, License Revenue Recognition and Customer Operations (LAD & APAC), Qtr End Forecast Planning, Resource Management, Process Quality, Periodic Testings,Training & Documentation.• Teams Management: In Order Administration - (LAD & APAC) under Oracle’s ‘Global Financial Information Centre (GFIC) for License Revenue Recognition and Customer Operations for Latin America Division (LAD) & major APAC countries Australia, New Zealand, Hong Kong, Korea, India, Singapore, SAGE, China & Taiwan.• Team Resource Management: Monthly Dashboards with the metrics - Efficiency, Productive Utilization, Capacity Utilization. Resource Utilization Dashboard for smooth Qtr End Closes.• Status Reporting: Status Reports, MIS Reports, Hold Reports, OMAR Report. Shipping Report etc. during Monthly & Qtr End Closes.• Team Trainings: Proper & streamlined Trainings for Team Members. Checking Monthly Team skill ratings. Planning trainings to cover the gap. Regular Update session for the Process change & modification of standard process.• Team Process Quality: Part of Quality teams – Input, Output & CMRB. Worked on Regular quality data with RCA & CAPA, different methods to curb the errors & implement the best practices to have good quality.• Team Testing: Part of the Periodic Testings with the IT UAT Testing Teams. Provided & Tested the user requirement scenarios in the path of Standardization of the existing processes.• Upstream & Downstream process overview: Initiated Process over view and regular feedback meetings with Upstream & Downstream processes like: AR, Sales Comp, Data Desk, OKS and IB; to gain better understanding on workflow & smooth working of Inter-Processes. Show less • Worked on all Latin America countries LFYS Deals including Brazil which is Portuguese speaking countries.• Reviewed Drafts Contracts of Big Deals shared by Contract’s & Sales Teams & provided inputs for the smooth bookings of Big deals during Month & Qtr End closes.• Performed the Million $ Audits for the big deals getting closed in LAD region.• Maintained the reports of the Big deals closed and performed the quality analysis. Done RCA & CAPA for the errors.• Getting the Credit memo and Re-bills processed for all the disputes raised and approved on the Customers’ invoices.• Publishing the CMRB data to all the stake holders and working on reduction of the errors.• Identifying the training needs for the teams and on the basis of the CMRB analysis.• Standardization of the Non-Std exceptions of Govt. Customers LFYS processing & invoicing requirement mainly for Brazil, Mexico, Colombia, Venezuela.• Documented the Transactional process as Standard Vs Non-Standard & prepared the Cross Training of English resources to get LAD Deals processed as per the Standard Business requirement. Show less Part of the Transition team that visited USA (Sacramento, CA). Transitioned Order Administration Operation of the Shared Services Centre to Oracle Bangalore, India. Part of AMER-LAD team & worked for Argentina, Chile & Puerto Rico.• Worked for Argentina, Chile & Puerto Rico in beginning for License & 1st Year support, OKS, On Demand & OPN Transactions. With continued learning & in-depth process knowledge, worked on all Latin American countries LFYS Deals including Brazil (Portuguese speaking).• Got Cross trained on US & Canada LFYS Deals. Worked on during high volumes during Qtr End Closes.• Also worked on OKS, On Demand & OPN Transactions of US & Canada for Qtr End Closes. Show less

  • FP&A LAD Ops - Senior Lead

    Feb 2011 - Jul 2011

  • Order Administration (LAD & APAC - License Transactions) - Team Lead

    Feb 2007 - Jan 2011

  • Order Administration (LAD - License Transaction) - Senior Process Analyst

    May 2005 - Jan 2007

  • Order Administration (LAD - License Transaction) - Process Analyst

    Feb 2004 - Apr 2005
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  Ford motor company

  Dec 2011 - Jun 2016

  Global finance operation - treasury - senior financial analyst – level 2

  Under LAD Transition program, went to Argentina (Jan- Apr 2012). Migrated successfully part of Argentina & Chile Treasury processes to Chennai, India.The Major responsibilities: • Tracking Daily export collections, preparing MIS report & reconcile monthly export collections.• Review & Track Export Shipments, Review Customer statements, Follow up & Analyze prepayments & Current Account applications.• Review exports to third parties, Authorize export Invoices and prepare MIS report, Prepare monthly Collection report and submit to the Finance group.• Review and analyze Bank Fee report and authorize bank charges. • Review aging of import payments / Review and submit import documentation.• Exchange Rate upload in PE System.• Ensure Insurance coverage for all Company Fleet vehicles - Input, output and stock Conciliation.• Control of Export license status in TEO System / Special exports presentation and Central Bank control.• Confirm settlement details with Banks as in Daily Trade debt process (over phone).• Review and provide summary of collection in local banks. Preparing BCI Reports. • Report of Fixed income and External debt transaction & Control of counterparty exposure.• Calculation of interest cost, including monthly accruals.• Provide information and consolidate corporate reports & Report of transaction to Accounting areas (monthly). Show less

• 

  Ibm

  Jun 2018 - now

  Service delivery specialist (spanish) - sysops - gts

  Banorte Bank, Mexico Activities:• Tracking Daily ATM & POS Transactions of Banorte Bank, Mexico & Sharing reports every 04 hours.• Tracking & Reviewing of all systems alerts in Omnibus Netcool Console. Sharing them with System Admin Teams – UNIX/ LINIX, INTEL, WAS, BUR etc. by email & subsequent Phone Calls for action.• Tracking & Reviewing by running all Automatic and Manual systems & Servers of Banorte Bank, Mexico every 03 hours to ensure systems’ functions properly.• Sharing status report in Daily Meetings in Conference calls with Mexican System Admin Team.Scotia Bank, Mexico Activities:• Tracking & Reviewing of all systems alerts of Omnibus Netcool Console. Sharing them with System Admin Teams –UNIX / LINIX, INTEL, WAS, BUR, Storage etc. by email & subsequent Phone Calls for action.• Interacting with Incident Managers & SAM regarding Critical Apps Alerts & Fatal Alerts which need quick action.• BITACORA Activities in timely manner for different Servers. Sharing Evidences & Reports for the smooth functioningservers & different Web pages.• Assisting Technical Team members by Translation in Spanish to English & Vice versa in their daily activities. Also assisting in calls in Spanish with their Counterparts in Mexico for better understanding of the Call content. Show less