Experience

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  Carillion rail

  Jul 2002 - Aug 2010

  Engineer

  As a dedicated and skilled Railway Engineer, I specialised in ensuring the safety, efficiency, and sustainability of railway systems. My role encompassed a broad range of responsibilities that contributed to the seamless operation and development of rail infrastructure. Here are some key aspects of my job:Project Management:Manage routine maintenance and inspection programs to keep railway infrastructure in optimal condition.Lead initiatives for upgrading existing rail systems to incorporate advanced technologies and improve service reliability.Innovation and Technology:Stay abreast of industry advancements and apply innovative solutions to enhance railway operations.Environmental Stewardship:Promoted sustainable practices in railway engineering, focusing on reducing environmental impact.Develop and implement eco-friendly solutions for railway construction and operation.Stakeholder Collaboration:Liaised with government agencies, contractors, and community stakeholders to align on project goals and requirements.Provided expert consultation and technical support to various stakeholders involved in railway projects.Problem Solving:Diagnosed and resolved technical issues swiftly to minimise disruptions to railway services.Utilize analytical skills to troubleshoot and improve railway system efficiency. Show less

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  Ageas group

  Aug 2010 - Jul 2012

  User acceptance testing analyst

  As a User Acceptance Testing (UAT) Analyst, I played a crucial role in ensuring that software solutions met user requirements and function flawlessly before deployment. My expertise lied in meticulous testing, collaborative communication, and ensuring a seamless user experience. Here are some key aspects of my job:Test Planning and Design:Develop comprehensive UAT test plans and test cases based on user requirements and business objectives.Define test criteria, identify test scenarios, and ensure thorough coverage of all functional areas.Test Execution:Execute test cases meticulously, documenting results and identifying discrepancies.Conduct manual and automated testing to validate software functionality, usability, and performance.Defect Management:Identify, document, and track defects, ensuring clear communication with development teams for timely resolution.Verify fixes and perform regression testing to ensure that resolved issues do not affect other functionalities.Stakeholder Collaboration:Collaborate with business analysts, developers, and end-users to understand requirements and provide feedback.Facilitate UAT sessions, gather user feedback, and ensure alignment with user expectations.Reporting and Documentation:Prepare detailed test reports, summarising findings, and providing recommendations for improvements.Maintain comprehensive documentation of test plans, test cases, and defect logs for future reference.Continuous Improvement:Analysed testing processes and identify opportunities for enhancing efficiency and effectiveness.Stay updated with industry best practices and emerging trends in UAT methodologies and tools.Risk Management:Assess and mitigate risks associated with software releases, ensuring minimal impact on business operations.Prioritize testing efforts based on risk assessments and critical business functions. Show less

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  Teletrac navman

  Jul 2017 - now

  As a Senior Global Change & Deployment Specialist, I am responsible for managing and executing global changes and deployments. My role ensures the seamless integration and optimisation of telematics solutions worldwide, driving efficiency and enhancing system performance. Here are some key aspects of my job:Global Change Management:Lead the planning, coordination, and execution of global changes to telematics systems, ensuring alignment with business objectives and international standards.Develop and implement change management strategies to ensure seamless transitions and minimal disruption.Deployment Leadership:Oversee the deployment of telematics solutions, updates, and patches across diverse geographical regions.Ensure all deployments are tested, documented, and executed with minimal downtime.Risk Assessment and Mitigation:Conduct risk assessments for proposed changes and deployments, considering global impacts.Develop and implement strategies to mitigate risks and ensure business continuity.Cross-Functional Collaboration:Collaborate with global cross-functional teams, to ensure cohesive and effective change implementation.Maintain clear and consistent communication with stakeholders to keep them informed of progress and potential impacts.Process Optimisation:Evaluate and refine change and deployment processes to enhance efficiency and effectiveness on a global scale.Implement best practices and innovative solutions to streamline operations and reduce deployment times.Training and Support:Provide training and support to global teams and end-users on new systems and changes.Develop training materials and documentation to facilitate user adoption and support.Performance Monitoring:Monitor global system performance post-deployment ensuring changes achieve desired outcomes.Analyse data and feedback from different regions to identify areas for improvement and optimisation. Show less As a Senior Change & Deployment Specialist at a leading telematics company, I play a pivotal role in managing and overseeing the implementation of system changes and deployments. My expertise ensures smooth transitions, minimal disruptions, and enhanced system performance. Here are some key aspects of my job:Change Management:Lead the planning, coordination, and execution of changes to telematics systems, ensuring alignment with business objectives.Develop and enforce change management protocols to maintain system integrity and minimize risks.Deployment Oversight:Manage deployment of new telematics solutions, updates, and patches across all environments.Ensure deployments are thoroughly tested, documented, and executed with minimal downtime.Risk Assessment and Mitigation:Conduct risk assessments for all proposed changes and deployments.Implement strategies to mitigate potential risks and ensure continuity of operations.Stakeholder Collaboration:Collaborate with cross-functional teams, to ensure seamless change implementation.Communicate with stakeholders to keep them informed of progress and potential impacts.Process Improvement:Continuously evaluate and improve change and deployment processes to enhance efficiency and effectiveness.Implement best practices and solutions to streamline operations and reduce deployment times.Training and Support:Provide training and support to team members and end-users on new systems and changes.Develop training documentation to facilitate user adoption.Performance Monitoring:Monitor system performance post-deployment to ensure changes achieve desired outcomes.Analyse data and feedback to identify areas for further improvement and optimisation.Incident Management:Conduct root cause analysis and implement corrective actions to prevent recurrence.Documentation and Reporting:Maintain detailed records of all changes, deployments, and related activities. Show less As an experienced Enterprise Technical Support Agent at a leading telematics company, I specialised in providing comprehensive technical support to enterprise clients. My role was crucial in ensuring the smooth operation and optimisation of telematics systems for large-scale business applications. Here are some key aspects of my job:Enterprise Client Support:Deliver high-level technical support to enterprise clients, ensuring prompt and effective resolution of complex issues.Address client inquiries and troubleshoot problems via phone, email, and remote sessions.Advanced Problem Solving:Diagnose and resolve intricate technical issues related to telematics hardware, software, and network connectivity.Employ advanced troubleshooting techniques to identify root causes and implement robust solutions.Technical Expertise:Maintain a deep understanding of telematics products, industry standards, and enterprise-level integrations.Continuously update skills and knowledge to stay current with new technologies and product advancements.System Integration and Customization:Provide guidance on system configuration, optimisation, and best practices.Collaboration and Escalation:Collaborate with cross-functional teams, including engineering, product development, and sales, to resolve complex client issues.Escalate critical issues to senior engineers and product managers, ensuring timely and effective resolutions.Documentation and Reporting:Document all client interactions, technical issues, and solutions comprehensively to maintain accurate records.Generate detailed reports on common technical issues, trends, and resolutions to support continuous improvement efforts.Client Training and Education:Educate clients on advanced features, system maintenance, and best practices.Feedback and Improvement:Gather and analyze client feedback to identify areas for improvement in support services and product offerings. Show less As a dedicated Technical Support Agent at a leading telematics company, I'm committed to delivering exceptional customer service and technical expertise. My role involves resolving technical issues, providing detailed product support, and ensuring customer satisfaction. Here are some key aspects of my job:Customer Assistance:Provide prompt and effective technical support to customers via phone, email, and chat.Address customer inquiries, troubleshoot issues, and guide users through problem resolution.Problem Solving:Diagnose and resolve technical problems related to telematics systems, including hardware, software, and connectivity issues.Utilise a systematic approach to identify root causes and implement effective solutions.Technical Expertise:Maintain in-depth knowledge of telematics products, services, and industry standards.Continuously update skills and knowledge to stay current with new technologies and product updates.Documentation and Reporting:Document customer interactions, technical issues, and solutions in detail to ensure accurate and comprehensive records.Collaboration:Work closely with cross-functional teams, including engineering, product development, and sales, to resolve complex issues and improve products.Provide feedback to development teams on recurring issues and potential product enhancements.Customer Education:Conduct training sessions and create user guides to help customers maximize the benefits of telematics systems.Educate customers on best practices, system features, and maintenance procedures.System Monitoring and Maintenance:Monitor telematics systems for performance issues and take proactive measures to prevent disruptions.Customer Feedback:Gather and analyze customer feedback to identify areas for improvement in support services and product offerings.Implement changes based on feedback to enhance customer experience and satisfaction. Show less

  • Senior Global Change & Deployment Specialist

    Apr 2023 - now

  • Senior Change and Deployment Specialist

    May 2022 - Apr 2023

  • RAP/Technical Specialist

    Jul 2019 - Apr 2023

  • Enterprise Support

    Jan 2018 - Jul 2019

  • Technical Support Agent

    Jul 2017 - Jan 2018