Genna Hazelden

Uckfield, England, United Kingdom

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Timeline
About me
People Services Coordinator @ First Central
Education
- New skills academy
  2023 -
  Level 2 diploma human resources
  Currently still studying
- Rewards training recruitment consultancy
  2019 - 2020
  Business administration (standard) level 3 apprenticeship distinction
- Sussex downs college
  2015 - 2016
  Ual foundation diploma in art and design specialising in print and textiles pass
- Uckfield sixth form college
  2013 - 2015
  A levels
  2013 - 2014 4 AS Levels:Food TechnologyExtended Project Qualification (EPQ). My EPQ topic was: '1950's and 60's make up trends and how the social issues of the time and the development in technology affected it'2014 - 2015 3 A Levels: Art and DesignEnglish LiteratureFilm Studies
- Uckfield community technology college
  2008 - 2013
  11 gcses a - c
- Bpp
  2024 - 2025
  Cipd foundation certificate in people practice human resources
  Studying my CIPD Foundation Certificate in People Practice alongside my Level 3 HR Support Apprenticeship with BPP.
- Bpp
  2024 - 2025
  Level 3 hr support apprenticeship human resources
- Digital marketing institute
  2020 - 2021
  Professional diploma in digital marketing pass
Experience
- Tesco
  Oct 2015 - Jul 2016
  Customer service assistant, checkouts
- East sussex highways
  Jul 2016 - Oct 2018
  Customer service advisor
  • A joint venture with Jacobs (previously CH2M) and Costain for East SussexCounty Council• I was chosen to be filmed explaining my job role and promoting my role function, increasing awareness to the public of what we do, this was also shared on social media• I worked with the assessor for the Customer Service Excellence award to represent the Contact Centre Advisors in his assessment• Won Gold in the European Contact Centre and Customer Service Awards 2017 for Best Customer Service Team • Won Silver in the UK Customer Experience Awards 2017, for Best Small Customer Centre Show less
- Cullen scholefield
  Oct 2018 - May 2022
  Customer liaison officer
  • HR Consulting and Training Company • Customer Liaison Officer role combined with Sales Support, working closely with the Managing Director
- Doctor care anywhere
  May 2022 - Aug 2023
  The Clinical Liaison team sits within the People Team, and we oversee the operational management of our clinical workforce and help to develop clinical processes and procedures.I support a cohort of 70+ clinicians throughout their journey at DCA, I am their first point of contact for their queries. These include:• Questions about benefits • Changes to contracts or working hours • Maternity/paternity leave requests • Support along the maternity/paternity journey • Dealing with long-term absences • Occupational health support • Requests to work overseas • Compliance questions or concerns • Any questions about the clinical operations • General queries • Resignations As well as:• Onboarding new starter clinicians and offboarding leavers • Ensuring all clinicians are compliant to CQC regulations SME for onboarding and compliance Show less
  - People Coordinator
    Jan 2023 - Aug 2023
  - Clinical Liaison Coordinator
    May 2022 - Jan 2023
- First central
  Aug 2023 - now
  People services coordinator
Licenses & Certifications
- Certified digital marketing professional
  Digital marketing institute
  Jun 2021
  View certificate
- Enhanced disclosure certificate
  Disclosure and barring service (dbs)
  May 2022
- Tquk level 3 award in emergency first aid at work (rqf)
  Training qualifications uk
  Mar 2019
Volunteer Experience
- Volunteer
  Issued by SASBAH on Jan 2012
  Associated with Genna Hazelden