Experience

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  Tori jiro

  Jun 2022 - Sept 2022

  Server and management intern

  Gained experience managing time effectively multi-tasking while waiting tables in a fast-paced environment Refined ability to handle disgruntled customers and worked to increase customer satisfactionActively used excel to input 5+ employee hours and tips dailyUsed POS system to enter and calculate daily profit made by restaurant

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  Umass memorial health

  Jun 2023 - now

  Career path intern

  Serves as a referral entity for MassHealth Program (MATCH) to assist members with housing costsEffectively oversee the administration of incoming referrals through email for the programAssist a substantial number of program members in accessing essential services based on their needs and eligibility Provide additional assistance to multi-million-dollar Medicaid Flex Services Program, effectively addressing food insecurity and housing instability