
Timeline
About me
Research and Analysis | CRM and Automation Specialist | I help teams optimize their work by collecting, processing, and disseminating information.
Education

Deutschakademie sprachschule berlin
2014 - 2014German language course - b1One month course.

Università degli studi dell'insubria
2012 - 2016Bachelor of arts - ba interlinguistic and intercultural mediation sciences 103/110Activities and Societies: Founder of the support group for German learning and conversation "Progetto Stammtisch" (link: https://www.facebook.com/groups/535719159897518/) English, German and Spanish language and culture (linguistics, history, institutions) Sociology of CommunicationIntroduction of EU Law, Public Law, Private Law, and International Law

University of groningen
2021 - 2023Language and cognition applied linguisticsResearch Design, Quantitative and Qualitative Methodologies, Statistics (RStudio), Corpus Linguistics, Social Media Mining and Text Analysis, Sociolinguistics, Misinformation research.
Experience

Associazione raggi di luce
Sept 2011 - Jun 2012English language teacher• Teaching English as second language• Lectures and content planning• Develop teaching and educational methodologies for the students

Ilponte1830
Mar 2014 - Jun 2015Waitress• Team work coordinator• Customer care responsibilities [wellbeing and information]• Invoicing

Omero language solutions
Feb 2017 - Jun 2017Junior project manager - internship• Managed relationships with clients and contractors from the initial contact to the delivery of the translations• Assessed costs and resources, negotiated deadlines• Managed procurement and contractual aspects of the translation, both with the client and with the contractor• Managed procurement, pre- and post-processing of the translations

Translators without borders
Jan 2018 - Jan 2021• Managed and maintained the partnership program in a team of 3, worth over $500,000 of annual income• Implemented strategies to grow TWB Partnership Program's income by 30% in two years• Nurtured relationships and negotiated 100+ agreements with NGO partners• Liaised with 3 different teams to pursue new partnership contracts• Designed and implemented a new financial analysis tool to track and report income generated• Trained and managed 2 interns across 1.5 years • Acted as the first point of contact for potential NGO partners• Managed screening and application for prospective partners• Assessment of needs and negotiation of the agreement• Processed information and reported on opportunities and funding prospects• Processed data on CRM Systems (NeonCRM)• Optimized information tracking
Development Officer
Jul 2018 - Jan 2021Outreach Intern
Jan 2018 - Jul 2018

Clear global
Jan 2021 - Dec 2023Process development officer• Lead on the development of Information Management solutions in an organisation of 150+ employees• Assess needs and implement best practices to manage information across 6 teams• Create reports and visualisations for partnerships, fundraising, grants, finance, and communications• Manage HubSpot CRM and promote improvements based on observed needs• Develop system automation across CRM, Asana, QuickBooks, Google Suite to reduce workload• Train 50+ staff members from diverse teams and backgrounds• Trained and managed interns Show less

Uva
Apr 2023 - Jul 2023Research assistantAs part of the collaboration with the European Digital Media Observatory (EDMO), my role included but was not limited to:• Research within European Digital Media Observatory (EDMO)• Linguistic research on disinformation, fact-checking, and media literacy• Identification of the most suited methodology for data analysis• Natural Language Processing (NLP) on survey data• Presenting research at national conferences• Collaboration to academic research paper

Intersos - humanitarian organization
Feb 2024 - nowData analystAssess needs and coordinate change management and digitalization impacting 3000+ employees worldwide.• Data Management for large-scale financial consolidation• Context Analysis through Key Informant Interviews (KII) and Focus Group Discussions (FGD)• Process mapping and Data Management optimization• Identify information gaps in cross-functional workflows
Licenses & Certifications

Hubspot sales software
HubspotJan 2021- View certificate

Humanitarian communication: addressing key challenges
University of genevaSept 2017 - View certificate

Introduction to operations management
The open universityJan 2020 
Financial management essentials
DisasterreadyFeb 2024
Hubspot marketing software
HubspotMar 2021- View certificate

Introduction to the core humanitarian standard
Humanitarian leadership academyOct 2019 - View certificate

Introduction to programming using python
DatacampSept 2020 - View certificate

Work smarter, not harder: time management for personal & professional productivity
University of california, irvine division of continuing educationJun 2019
Volunteer Experience
Tour Guide
Issued by FAI - Fondo Ambiente Italiano on Jan 2008
Associated with Marta MaggioniXXII EYP National Selection Participant
Issued by European Youth Parliament (EYP) on Apr 2009
Associated with Marta Maggioni
Languages
- enEnglish
- itItalian
- spSpanish
- geGerman
- frFrench
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