Deep Enrich
Elena docheva
608 followersTimeline
About me
Global CE Manager at TELUS Digital
Education
Sofia university st. kliment ohridski
2009 - 2011Master's degree clinical social workSofia university st. kliment ohridski
2005 - 2009Bachelor of education (b.ed.) counselor education/school counseling and guidance services
Experience
Call point new europe
Jun 2011 - Sept 2013Junior quality specialistMonitoring and evaluating agent's performance. Providing timely and objective feedback in order to improve their performance.
Telus digital
Jun 2013 - nowTraining delivery for Technical support accounts in the company. Coordinating and assisting members of the Training team. Supporting new team members. Taking care of communication with clients and implementing training and/or procedural changes.
Global Customer Experience Manager
Oct 2024 - nowSenior Learning Services Manager
Mar 2020 - Oct 2024Training Manager
Mar 2018 - Mar 2020Junior Training Manager
Aug 2016 - Mar 2018Senior Training Specialist
Jun 2013 - Jul 2016
Licenses & Certifications
.webp)
Consulting
Association for talent development (atd)Dec 2020
Six sigma yellow belt
Telus international europeSept 2019
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