Khalid Masood

Experience

• 

  NADRA

  May 2006 - Aug 2008

  Software Design Engineer

  -Developed business processes automation using Ultimus BPM Studio.--Design end to end business processes using Ultimus BPM 6.0-Develop Web Applications in Visual Studio.net 2003, Visual Studio.net 2005 and Visual Studio.net 2008 using ASP.NET, AJAX, ATLAS, and C# and Desktop Application in C#.

• 

  Telenor

  Aug 2008 - Jul 2010

  BSS Development Executive

  •Developed projects in E-communication and E-channel Siebel applications which include Configuration of Applets, BC, VBC, EBC, Workflows, Business Objects, Views, Screens ,Toggle Applet, PCM (Product configuration matrix), Business Services and integration objects.• Ensures renewed integrity/quality of existing and/or newly developed application software. Includes programs, queries, applets, business components/services and all other application related objects. • Works jointly with Project Manager, Architects, and Business Users to design, develop and implement new functionality and/or modifications to existing deployment. • Analyzes and develops complex Siebel Customizations, Workflows, and SmartScripts. Performs sophisticated systems analysis in the enterprise environment. • Meets regularly with Project Manager, Architects, and Business Users to provide status updates on assigned program development. Provides avenues for enhancing the quality and/or efficiency of software development. Show less

• 

  IBM Global Business Services

  Jul 2010 - Jan 2013

  Project: Oracle Siebel 8.1 Siebel E-communication and Order management Implementation at PTCL(Pakistan Telecommunication Company of Pakistan). --Lead the overall implemenatation of siebel in PTCL project including designing system overall architecture from both Siebel and middleware end.--Have implement complaint management system in PTCL Pakistan in PHASE 1 which includes assignment and escalation process of service requests.--Ensure the code reliabilty by doing code reiew of junior resources and guide them accordingly.--Ensure the delivery of project within the timeline and scope of the project.--Major working areas are Order Management, Siebel Integration with External systems and Siebel configuration including Workflows, Business Services, Integration Objects and Scripting.--Have done integration of Siebel with SMSC using java business services .--Give Application maintainance support to PTCL by resolving the issue they face in daily sytem routine. Show less

  • Siebel Technical Lead

    Mar 2011 - Jan 2013

  • Siebel CRM Consultant

    Jul 2010 - Mar 2011
• 

  IBM Global Business Process Services

  Jan 2013 - Nov 2013

  Siebel Application Architect

  •Working as a Siebel application architect in telenor pakistan to allign their PCM(Product Configurationan matrix) with CBS(Convergent billing system) PCM and identify what product design changes are required to synchoronize the PCM of both systems .•Working on the sizing of siebel on the bases of increase in number of transaction hitting to siebel from IVR,SMSC and other external systems.•Doing performance tunning of existing siebel system by identifying the problamatic areas and suggest solution to resolve them.•Validating the high level design of siebel technical implementation.•Also working on Tibco sizzing to sustain the load increases because of new Billing and IN system implementation. Show less

• 

  IBM Global Business Services

  Dec 2013 - Aug 2015

  Senior Siebel Consultant

  •Working as a Senior Siebel BSS Consultant in Awal IT project to verify the design level issues in current siebel implementation and solve them through concern vendors.• Currently identifying the gaps between the current business requirement and the current Siebel implementation and guiding the vendor to resolve them using Siebel out of the box functionality.

• 

  Du

  Aug 2015 - now

  Manager Solution Design