Vikal Sharma

Experience

• 

  Star Link Communication Pvt. Ltd.

  Dec 2018 - Apr 2023

  Sr. Associate - Client Relations

  I have had the opportunity to work as a Senior Associate Client Relations at Star Link Communication Pvt. Ltd for over 4 years, from December 2018 to April 2023. In this role, I was responsible for building and maintaining strong relationships with clients, understanding theirneeds and providing them with customized AMC solutions for Bio Metric products. I also worked closely with various departments within the company to ensure timely delivery of services and client satisfaction.• Developed and maintained positive relationships with clients• Provided personalized solutions to meet client needs• Coordinated with internal teams for efficient service delivery• Ensured high levels of client satisfaction through regular communication• Conducted client presentations and meetings for account updates• Managing Corporate clients’ using attendance & access system data in excel and ERP.• Sending quotations & follow up for the AMC renewal i.e., Annual Maintenance Contract).• Corporate meeting i.e., Onsite & virtual for the AMC renewal & current system update.• Tracking clients’ service request & ensure smooth service support.• Making strategy to boost AMC renewals & client satisfaction. Show less

• 

  99acres.com

  Apr 2023 - Mar 2024

  Relationship Manager

  As a Business Relationship Manager at Info edge India Ltd, I was responsible for developing and maintaining strong relationships with key clients and stakeholders. Through my excellent communication and negotiation skills, I successfully managed to increase the company'srevenue and exceed client expectations.• Built and maintained relationships with key clients• Increased company revenue through effective negotiation• Exceeded client expectations through exceptional service• Identified new business opportunities and partnerships• Conducted market research and analyzed industry trends• Provided regular updates and reports to senior management Show less