Jake Heller

Experience

• 

  University of Michigan Medical School

  Mar 2012 - Aug 2013

  Student Support Staff for Medical School Information Services

  - Provided technical support for all medical school affiliated faculty and staff which includes reimaging computers with MSIS core image, downloading appropriate drivers and software, setting up devices, and over the phone support- Developed better customer service and communication skills by relaying technical information in more understandable terms

• 

  Raszer Sharp Tutoring

  Jul 2013 - Jun 2015

  Teacher/Mentor

  - Developed and implemented individualized and small group instruction in high school math and science courses - 100% of students in private instruction achieved learning goals- Augmented technical communication skills by presenting scientific and mathematical information accessibly to students with a variety of learning styles- Communicated with staff, parents, and students concerning scheduling, performance, and professional development

• 

  Aquaro Biosystems

  Apr 2014 - Aug 2014

  Internship

  - Conducted experiments to help develop products and devices to streamline research and clinical histology- Collected and analyzed data and observations to make informed decisions on quality and performance- Performed market research, published scientific literature research, potential end-user research, and administrative tasks

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  University of Michigan

  May 2014 - Jul 2014

  Summer Youth Dialogue Fellowship

  - As a partnership between the National Center for Institutional Diversity, UM School of Social Work, and Intergroup Relations, participated in intensive and comprehensive training on group facilitation, diversity education, and community organizing- Designed and implemented specialized curriculum for diverse group of high school students- Facilitated intragroup, intergroup, and large group dialogues on race and ethnicity with high school students- Acquired a deeper knowledge of group dynamics, working across difference, and my own identities through praxis Show less

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  University of Michigan School of Social Work

  Sept 2014 - Apr 2015

  DECLARE Retreat Facillitator for Community Action Social Change Undergrad Minor

  - Built and revised curriculum for a two-day social justice and community building retreat for undergraduate students in the Community Action and Social Change Minor in the School of Social Work. Retreat is now an official course as a part of the minor.- Executed retreat curriculum twice by facilitating group conversations and demonstrative activities with 40 retreat participants- Supplemented understanding of real world implementation of learning & development program design

• 

  University of Michigan

  May 2015 - Aug 2015

  Intern, College of Engineering Associate Dean for Research

  - Acted as assistant project manager to create aligned resources and processes for all Student Design Courses across 10+ departments in the College of Engineering- Connected academic, legal, finance, and administrative stakeholders to drive alignment and develop content in order to improve the experience for students, staff, and faculty- Developed student learning modules to teach critical skills and track compliance with overwhelming positive feedback from instructors and students for improved understanding and efficiency Show less

• 

  NI (National Instruments)

  Sept 2015 - now

  • Created skills-based strategic workforce planning assessment for managers to complete on employees linked to critical skills leveraging a skills database and adapted academic models• Consulted with HR Business Partners and Executive Leadership team members to identify critical capabilities and skills to drive functional business strategies and change management best practices to bring along their teams• Managed HR integration work streams for Talent Acquisition, Talent Development, and Talent Management following the Emerson acquisition including establishing a shared future vision, reporting milestones, and project plan Show less • Oversaw interdisciplinary HR team of global recruiters and talent development program managers responsible for the planning, recruiting, onboarding, and development of early talent (new graduates, interns, apprentices)• Coordinate the planning and forecasting of global multi-million dollar departmental talent acquisition budget• Spearheaded the launch of global enterprise early talent strategy including streamlined diversity-focused recruiting strategy (50% increase in DEI hires), differentiated new grad onboarding development program (85% participant net promoter), globally aligned internship (10 sites), and cross-functional rotation program (95% of manager see program as a good investment in the company’s future).• Championed the merger of 2 globally distributed teams virtually with employee engagement scores 12% higher than company average Show less • Designed and developed modular rotation program framework; creating processes and talent development curriculum for 2-year global new graduate rotation program• Led global cross-functional change management and communication effort to transition new graduate strategy requiring reassignment of ~200 employees across 15+ countries with 90% of employees receiving a top 3 choice• Partnered with HR subject-matter experts to streamline new grad talent management and developmentexperience with aligned framework and process resulting in a 50% reduction in manager time to complete evals• Managed international team of new hires through a team of supervisors with engagement survey results 5% greater than the company overall and in the 75th percentile of best in class companies• Tracked multi-million dollar program and department budget in collaboration with finance team Show less • Led team of 25-30 engineers through 5 supervisors to provide technical support to NI's customers withdepartment-leading customer satisfaction of 96%• Earned top employee engagement scores greater than the industry benchmark for the 75th Percentile of Best-inClass organizations and 10% greater than the overall company average with very high employee participation• Designed and implemented department-wide supervisor onboarding training to improve supervisor skilldevelopment, which contributed to record-breaking department performance Show less - Partnered directly with customers to troubleshoot and solve technical problems with their data acquisition and automated test applications ensuring customer success with over 90% customer satisfaction- Designed, executed, and analyzed automated tests for NI and competitor SMUs, DMMs, and Scopes to directly compare performance in various customer-provided scenarios with results being celebrated at NIWeek Conference- Facilitated technical training courses in LabVIEW and Data Acquisition to customers to increase product knowledge and skill Show less

  • Director, Talent Planning | NI Test & Measurement at Emerson

    Apr 2024 - now

  • Chief Strategic Workforce Planner

    Jun 2023 - Apr 2024

  • Sr Manager, Generation NI & University Relations

    Jul 2021 - Jun 2023

  • Engineering Leadership Program Manager, Americas

    Feb 2019 - Jul 2021

  • Group Manager Technical Support Engineering

    Jan 2017 - Jan 2019

  • Application Engineering Team Lead

    Jun 2016 - Jan 2017

  • Application Engineer

    Sept 2015 - Jun 2016