Mira Bhola

Experience

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  Rothmans

  Feb 1995 - Dec 1996

  Team Leader

  Sales Analysis & Forecasting System (SAF) Industry Exchange System (IEM) Retail Intelligent System (RIS)Activities Working as team leader for RIS, SAF and IEM projects, supervising upto 3 analyst /programmers. Responsible for end-user liaison, project planning, scheduling, resourcing, requirements gathering, analysis, design, systems testing and assistance during acceptance testing. Also responsible for support of these applications in production.The technical environment included UNIX system V R 4, Oracle ver 6 & 7, Designers 2000, Developer 2000, SQL*Forms 4.5, Reports 2.5, Reportwriter 1.1, SQL*Menu 5.0, PL/SQL Show less

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  Optus

  Jan 1997 - May 1998

  Business Analyst

  Multi-carrier PreselectionThe deregulation in the telecommunication industry enabled telecommunication customers to preselect/ change the carrier(s) for their long distance phone calls while retaining their local call carrier. I was responsible for working with various teams on requirements analysis & design, project planning, test planning and development of business changes required to support multi-carrier preselection. Managed team of 3 analyst programmers and project budget of 500K.Prospects & campaign managementThe solution (MAGIC) was designed for marketing and customer services team to view and analyse telephony and pay TV customers and prospects. The information was acquired from various external source and internal systems. Holos used as the reporting tool. Activities Responsible as senior analyst/programmer for MAGIC phase 2 development, testing, implementation and user training. Developed 20 Form using 4.5, 40 reports using Browser. Requirements gathering and documentation for reporting. User training for ad hoc reporting tool. Design work on MAGIC using Designer 2000. Show less

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  IBM

  Jun 1998 - Dec 1998

  Business Analyst - Telstra

  Mobile Satellite and Radio Services Billing System Understanding, analysis and documentation of business processes of Mobile Satellite and Radio Services (MS&RS). Requirement analysis, documentation and sign-off of High level Billing System requirements.Detailed requirements capture for Call Data Collection, Call Rating, Bill Printing, Reporting, Revenue & Expense Accounting, Interfaces to other Telstra systems and external entities. Issues Management for the Project and Logical Data modelling. The MS&RS system was implemented to satisfaction of the business users. Show less

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  NSW Department Of Housing

  Dec 1998 - Jun 2000

  Development Project Leader

  PM for Special Assistance Subsidy System. The project automated the assessment, prioritisation, allocation and review of the housing subsidies to clients with special requirements such as HIV. Responsible for requirements gathering, project planning, project managing (control and tracking), design test, conversion and implementation of a new system development for Special Assistance Subsidy.Provided technical guidance, management and supervision of 5 analyst programmers. System consisted of 35 business functions, 60 entities, 3 interfaces with Enterprise Systems and 1 interface with external organisation.Responsible for issues & risk management, change management and weekly status reporting to the business Project Manager & the Steering Committee. The project was successfully implemented into production and handed over to operational BAU support on time and within budget. Show less

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  Mortgage Choice

  Jun 2000 - Mar 2003

  Senior Business Analyst

  Conducted the RFP including preparation of the Scope Of Work, led the business requirement gathering, review and evaluation of the vendor responses. The vendor was successfully selected for this work to implement the package.Worked with the business to identify and document detailed reporting requirements. Analysed, evaluated and developed recommendation of reporting platform. Business Objects, Crystal reports & Cognos OLAP tools. Worked with the vendor in design of cubes, mapping and sourcing of data. Managed infrastructure resources to size and implement the server hardware. This project was implemented on-time and within budget.Worked with business users and IT management to develop and implement process for change and release management. MCS is the core application for management of customers, franchisees and commissions calculations. Performed impact analysis of various system enhancements to the core application. Managed the RFP process to identify an e-business development partner for Mortgage Choice. This included preparation, review and approval of RFP documents, market research to identify e-business vendors, co-ordination of vendor presentations, clarification of vendor queries and vendor responses. Conducted evaluation of vendor responses, reference checks and contract negotiations.Worked with the business users and E-business vendor to develop e-business strategy for Mortgage Choice. The responsibilities included – Planning and coordination of workshop sessions, management of issues, risks and actions, vendor management, review and approval of e-business strategy documentation.Project managed the development, testing and implementation of Online application, interface to backend application, and web reporting. The development environment includes – ASP 3.0, IIS, MS SQL, HTML and Javascript. Show less

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  Construction Program Managment

  Apr 2005 - Dec 2008

  Project Manager

  Managed planning, development applications (DA) process, construction certificate (CC), occupation certificate (OC), budgeting, costing, selection and engagement of sub-contractors for on-time and within budget construction of two residential and commercial properties worth AUD 2M. Managed for all aspects of construction from site planning, surveyors, architects, private certifiers, council, concreters, structural/hydraulic engineers, traffic engineers, bricklayers, carpenters, electricians, plumbers, joiners, roofers, painters, tilers etc. Show less

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  E A Professionals Pty Ltd

  Jan 2009 - Dec 2012

  Project Manager

  Manage various e-business website developments. Management of requirements gathering, vendor selection, contract negotiation with the vendor, design of graphics, user interface design, development of website content, testing and beta deployment. The project has been developed using open source platform using HTML, Photoshop, Ruby-on-Rails and MySQL.Performance Management and Recruitment Solutions: Development of business processes for the new start-up recruitment business. Managed the requirements definition for lead generation, advertising, sales, candidate care, timesheeting & invoicing, reference checks, banking, payments etc. Includes managing development of IT system based on these requirements, testing & deployment of the system for active use. This project has been developed using Java, JBoss, MySQL, JSP, Struts Show less

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  Broadcast Australia

  Jan 2013 - Jun 2015

  Project Manager

  ERP System Technical Upgrade SAP system is used by Broadcast Australia for Finance and Controlling, Asset Accounting, Materials Management and Procurement, Project Systems, Sales and Distribution. As the business evolves, BA needed to maintain the currency of the end-of-life SAP platform that can support the change, protect our IT investment and to ensure sustainability. Mira successfully managed the planning, scoping, configuration, data migration, new infrastructure design & setup, development of test strategy and facilitated business acceptance testing. The project spent AUD 300K to deliver this project in good quality and within committed timeframes of 3 months. Post cutover experience of business users has been delightful and Mira was commended by the CFO, GM Finance and the GM IT. Data Centre MigrationThis initiative migrated 20+ servers for SAP, Datawarehouse, Remedy, Intranet and Extranet applications from Chatswood and Gorehill datacentre locations to Hostworks facilities management infrastructure located in Adelaide and Mosman. This has been a phased migration exercise over 6 and Mira engaged application developers, IT operations, Hostworks, ASG, Prometix, IPMO, Attain IT and Frontline to plan and execute server builds, network setup, database back-up and restores, firewall configurations, proxy server setup, AD setup, testing and weekend cutover. Data Miner Remedy IntegrationBA has a Network Operations Center (NOC) where the operators use two separate systems for alarm processing, fault creation and management. The objective of this project is to make the fault creation process efficient and provide the ability to track, monitor and perform trend analysis for network fault. Mira has worked with the NOC business users to define the requirements and scope of this project, engaged the vendor (SkyLine) for statement of work and is managing this project from end-to-end. Show less

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  CSR Limited

  Nov 2015 - Jun 2016

  Business - ICT Partnership Manager

  CSR is the market's most trusted and recognised brand names in providing innovative building products for residential and commercial construction across Australia and New Zealand. Mira has been brought in to improve and manage the business engagement with multiple CSR businesses to shape new business initiatives and provide the escalation point for IT related issues. Mira has guided the implementation of SAP PS for the pre-fabricated construction business project management, purchase orders and invoicing; EDI solution (based on BIZTalk & SAP) between Roofing business and its customers to transfer invoice and PO information; and BI reporting solution implementation for Roofing business which is based SAP BW and SAP Business Objects. Mira has been travelling to the various CSR office locations to develop understanding of business unit operations, business processes and pain-points. She has the successfully implemented enhanced processes for business (IT) initiatives register, IT scoping & impact assessment, IT cost estimation and planning. Show less

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  Australian Financial Crime Exchange

  Jun 2016 - Dec 2017

  Project Manager

  The AFCX is a joint venture start up between the Big 4 Banks (ANZ, CBA, NAB and Westpac), with the aim of setting the standard for financial industry collaboration for the prevention and detection of financial crimes including fraud, cyber-crime, etc. It will provide a secure online means of receiving from, and making available to, various financial services organisations fraud-related information and intelligence. As a start-up, I'm responsible for all technology delivery, vendor management, liaison with all the stakeholders within the banks, approval of the data-sharing catalogue, management of PCI DSS compliance, management of penetration testing & security testing, development of infrastructure, development of operational support processes within the heavily regulated and governance driven financial services sector through to engaging service providers, bank personnel, developing policies and procedures and the general day to day running of the program. As a trusted adviser to the CEO, I provide all assistance and advise the CEO on a regular basis. Show less

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  Omeo Consulting Services Pty Ltd, Not-for-profit Organisation

  Jun 2020 - now

  Penetration Tester

  Wi-Fi Penetration testing: Mira recently conducted the Wi-Fi Penetration testing for a client, not-for-profit organisation. The open-source tools used during this testing are: Linux OS, Aircrack-ng, Weaver, Wifite and tplink tl-wn722n high gain wireless USB adapter device connected with Linux OS was used to enumerate and attempt to exploit the network. John the Ripper for password cracking tool was used to brute force the password if WPS was disabled. Password file generation using Crunch – Linux open-source tool. Finally, a pen test report was produced and presented to the client. Network penetration testing: Conducted white/grey box penetration testing on the web application and network.Mira worked with the client to agree and document Scope-of-works. Tools like Maltigo, Recon-ng, Netcraft, DNSSenum, and Search engine such as Shodan and google search tools were utilised for reconnaissance. Mira used Linux open-source tools such as Nessus, Nexpose, Nmap, and Nmap scripts to scan the client’s network. The vulnerabilities were exploited using Metasploit and Linux exploits to check whether the vulnerabilities could be exploited. Finally, Mira documented and presented a Pentest report consisting of all the steps taken to perform the Pentest and recommendation for the network and system hardening. At present the repeatable process is being developed for the period penetration testing for the organisation. Web Applications penetration testing: Mira worked with the client to agree and document Scope-of-works. Conducted a footprint using Maltigo, Recon-ng, Netcraft, DNSSenum, and Search engine such as Shodan and google search tools.The test was performed using burp suite, Wireshark, Kali Linux open-source tools and Metasploit framework. Finally, Mira documented and presented a Pentest report consisting all the steps taken to perform the Pentest and recommendation for the changes to enhance the security of website. Show less