Fausto J. Pena, LCAM, CMCA, CFCAM, AMS

Experience

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  FirstService Residential Florida

  May 2011 - Oct 2014

  • Operations Supervisor, LCAM

    Mar 2013 - Oct 2014

  • Front Desk Supervisor

    Dec 2012 - Mar 2013

  • Front Desk Attendant

    May 2011 - Dec 2012
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  Castle Group

  Jun 2015 - May 2017

  Property Manager, LCAM

  • Managed properties including Gardens by the Hammocks (398 homes) and Doral Isles (1,721 homes, 468 acres), ensuring optimal daily operations.• Oversaw the Lennar-owned clubhouse, executing projects like Villas parking assignments, Decal Implementation, and addressing Developer Deficiencies.• Championed Board interests with strategic vendor negotiations, saving nearly $200,000 through contracts and insurance renegotiations.• Directed a team of 20+ for various functions, launching key initiatives like enhanced lighting and securing rapid project approvals from City of Doral.• Streamlined Doral Gardens operations across 56 buildings, leading critical projects from roofing to fence repairs.• Showcased fiscal responsibility by adjusting budgets, addressing crises efficiently, and delivering "Royal Service" to ensure resident satisfaction.• Served as a pivotal contact for Lennar executives, managing three distinct associations and rectifying 558 developer deficiencies. Show less

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  Keller Williams Realty, Inc.

  May 2017 - now

  Real Estate Consultant
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  Associa

  Aug 2017 - Aug 2019

  Property Manager, LCAM

  • Managed Kendall Gate Condominium, spanning 214 units across three buildings, led hiring and training efforts for maintenance and janitorial staff to maintain property standards.• Administered a yearly budget of $1 million, ensuring transparent allocation and adherence while emphasizing the condominium's positive financial health.• Led crucial pressure cleaning and painting projects, elevating the property rating from 2 stars to 5 stars. Also, spearheaded a Parking Decal Implementation to monitor unauthorized occupants.• Launched the "Kendall Gate Gazette" newsletter, a personal initiative to keep residents informed and foster community spirit.• Successfully reopened an old Hurricane Irma claim with the assistance of a public adjuster, securing full funding from the insurance carrier for a $2.2 million roofing project.• Turned around a challenging relationship with the Board of Directors, retaining the management company's contract and improving overall community sentiment. Show less

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  FirstService Residential Florida

  Aug 2019 - now

  General Manager, LCAM

  • Managed luxury high-rise condo properties: Club Tower (289 units, $12M budget) and Lake Villa (124 units, $2M budget), both multi- condo/tiered properties with multiple budgets each.• Streamlined financials, cutting delinquencies and boosting reserves; saved over $300,000 through vendor negotiations across properties.• Launched newsletters ("Club Tower Gazette" and "Lake Villa Gazette") to enhance community engagement and satisfaction.• Led major property enhancements: $25M project for Club Tower and $9M for Lake Villa, integrating diverse upgrades from building maintenance to tech integrations.• Modernized facilities with tech advancements, including extensive security camera systems, app-based access controls, and electric vehicle charging stations.• Implemented Monday.com for streamlined project tracking and adopted an electronic voting system.• Successfully negotiated bank terms, resulting in significant interest and fee savings.• Revitalized staff and community morale across properties, driving higher satisfaction rates. Show less