Zichen JIA

Experience

• 

  Tencent

  Apr 2020 - May 2020

  Industry Research Intern

  Research on Chinese Online Video Industry:- Collected and checked data of market size and user scale, and summarized the impact of the external environment and the market structure of the online video industry- Tracked competitors, processed data from annual reports, predicted the the future competition trends, and targeted the content production as a key success factor- Zoomed in the business models of commercial advertising, user payment, and proposed the key of profit

• 

  Kantar Consulting

  Jun 2020 - Sept 2020

  Retail Consulting Intern

  - Presented 30% of the content & delivering a 50-page report to the client, by leading a catchment area study for a real estate company, extracting insights from research, and developing the storytelling.- Led monthly BI reports (~2k /month EUR) for a home appliance company by analyzing competitors through financial analysis and case studies, completing 40-page English reports independently.

• 

  PKI Consulting Services (Booz & Company, now Strategy& at PwC)

  Sept 2020 - Nov 2020

  Strategy Consulting Intern

  - Contributed to a 5-year strategy project by creating interview structures, documenting 80+ pages of insights from 30 interviews, and providing 20% of the final strategic analysis.- Assisted in a heavy-asset transformation project by analyzing competitor behavior, summarizing trading model features, and recommending operational improvements.

• 

  JD Digits

  Dec 2020 - Feb 2021

  Overseas Strategy and Business Intern

  - Recommended 3 cross-border financial synergy strategies (~30M RMB/ ~*M EUR) with other BUs based on interviews and market researches on cross-border financial activities- Increased 0.4 Livi App rating (in Apple app store) by analyzing user feedback, identifying issues with eKYC, and prioritizing related functionalities for the next version release.- Produced weekly reports about market campaigns and ROI by tracking KPIs and visualizing data using SQL and Excel.- Provided competitors’ strategic insights by delivering weekly market trends on digital banking and online financial services in Hong Kong and Southeast Asia. Show less

• 

  PING AN Technology

  Jun 2021 - Dec 2021

  Strategic Planning Intern

  - Produced a 30+ page PPT for the BoD, including summary of phase 1 outcomes, current challenges, and recommended steps, based on market research and interviews in 5 pilot cities.- Ensured 60% timely launch of app features by analyzing operational procedures, prioritizing functionalities, and conducting UAT for the agents’ training app.- Analyzed and visualized monthly training and retention data, developing regression-based frameworks to evaluate the impact of new strategies and adjust local digital transformation timelines and goals. Show less

• 

  CMA CGM

  Mar 2022 - Sept 2022

  Data Analyst

  - From 0 to 1 compiled a comprehensive database by merging data from 3 sources, understanding field definitions, identifying primary keys, and performing data cleansing.- Saved 5 hours daily by implementing an automated databased update process with VBA scripts.- Designed analytical dashboards and reports covering allocation, bookings, and vessel idle time, addressing commercial team needs, used in 40+ C-level and external meetings.- Tracked 30+ competing services in the trans-Atlantic market, delivered bi-weekly performance insights to the commercial team, and justified the launch of a new shipping line representing 20% of the Trans-Atlantic business. Show less

• 

  UPS Healthcare

  Dec 2022 - Mar 2025

  Business System Engineer

  - Integrated 3 clients into WMS by gathering requirements, designing system processes, configuring settings, leading UAT, and tracking issues, increased ~1,000/m orders.- Supported after go-live 2nd line operation service which includes system configuration enhancement, ad-hoc report request, issue analysis and resolving, change request tracking- Reduced 1,200 hours by improving system processes by examining current workflows, identifying enhancement opportunities, and drafting technical documents.- Saved 6 hours on training per team (~ 20 teams/year) for future training needs, empowered colleagues by upgrade training method, delivering trainings recordings and providing training documents to Ops, QA, and CS teams.- Wrote SAP configuration guide book, aiming to guide teammate without SAP background knowledge and new colleague to complete SAP configuration sheet, saved 4 hours per person from watching training recordings comparing with guide book reading.- Supervised one colleague for 3 months to make him 100% qualified to handle his second project.- Support team management automation using power automate to automatically create Sharepoint folder structures, documents template per project and create Microsoft(MS) planner to track project open items. Show less