Marcin Sek

Experience

• 

  Avon

  Jan 2008 - May 2016

  IT EMEA Service Desk Team Leader

  • Eight years of service in the Avon IT EMEA Service Desk, changing positions from analyst to senior analyst and finally to the team leader• Leading a team of 10-15 analysts located in the several EMEA countries: Poland, Hungary, Serbia, Romania, Czech Republic, Kazakhstan• Responsible for leading the team on the daily basis, staffing, contact with the recruiting agencies, coaching for the analysts, coverage planning • Accountable for delivering agreed KPIs and reports• Organizing and supervising the whole Internal Control (SoX controls) process on the EMEA Service Desk side for 26 countries (performance/testing of the controls, escalations, contact with the internal (E&Y) and external (PwC) auditors• Acting as a contact/escalation point for Business Partners and local, regional, global support groups for Incident Management• Acting as a contact point for Project Managers before project implementation to agree Standard Operation Procedures, escalation process, training Show less

• 

  Falck

  Jun 2016 - now

  IT Support Team Manager

  • Managing the team of 20 analysts divided into 4 teams (Phone Support, Account Administration, Second Support Line, On-site support) in 2 countries – Poland and Denmark• Representing the Support team in the IT management team meetings• Responsible for recruitment process, leading team on daily basis, setting shifts, holidays etc.• Accountable for delivering agreed KPIs• Responsible for analysts’ goals setting and annual appraisal (Performance Management Process)• Cooperation with training companies• Participation in the projects. Show less