Franz Hermann

Experience

• 

  Arvato Direct Services Cottbus GmbH

  Aug 2012 - Feb 2016

  Trainee Studium Business Administration
• 

  Arvato

  Feb 2016 - Jan 2019

  - Responsible for the infrastructual and organizational growth of one of the fastest growing sites within the Arvato network with more than 1000 FTE - Connection between various departments such as but not limited to IT, HR, Workers Council and the operational businesses - Take care about the well being of all employees (feel well management), support the onboarding, ISMS requirements and "Arbeitsstättenrichtlinien" - leading the site team- Point of contact for all structual, infrastructual and growth related topics Show less

  • Site Project Manager

    Jul 2017 - Jan 2019

  • Jr. Project Manager - Site Management

    Apr 2017 - Jun 2017

  • Jr. Project Manager - Operations

    Feb 2016 - Mar 2017
• 

  Majorel

  Jan 2019 - Jul 2021

  Account-Manager

  - Commercial and operational responsibility for several clients within the automotive industry (OEMs, suppliers, industry-related companies)- Operational management of own CCs- Leading a wonderful team- Sales within the framework of long-term customer acquisition and development of existing relationships

• 

  Deutsche Post und DHL

  Aug 2021 - Aug 2024

  Operations Manager

  - Responsible for operational and quality performance across several vendors in multiple countries (350+ agents)- Driving optimization / automation / standardisation of vendor management- prioritising collaborative partnerships with vendors- implementing strategic CRM KPIs

• 

  Bosch Service Solutions

  Mar 2024 - now

  Global Operations Manager