Franz Hermann

Franz Hermann

Trainee Studium Business Administration

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location of Franz HermannBerlin, Berlin, Germany

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  • Timeline

  • About me

    Global Operations Manager- Bosch Service Solutions

  • Education

    • FOM Hochschule für Oekonomie & Management

      2012 - 2016
      Bachelor of Arts (B.A.) Economics
  • Experience

    • Arvato Direct Services Cottbus GmbH

      Aug 2012 - Feb 2016
      Trainee Studium Business Administration
    • Arvato

      Feb 2016 - Jan 2019

      - Responsible for the infrastructual and organizational growth of one of the fastest growing sites within the Arvato network with more than 1000 FTE - Connection between various departments such as but not limited to IT, HR, Workers Council and the operational businesses - Take care about the well being of all employees (feel well management), support the onboarding, ISMS requirements and "Arbeitsstättenrichtlinien" - leading the site team- Point of contact for all structual, infrastructual and growth related topics Show less

      • Site Project Manager

        Jul 2017 - Jan 2019
      • Jr. Project Manager - Site Management

        Apr 2017 - Jun 2017
      • Jr. Project Manager - Operations

        Feb 2016 - Mar 2017
    • Majorel

      Jan 2019 - Jul 2021
      Account-Manager

      - Commercial and operational responsibility for several clients within the automotive industry (OEMs, suppliers, industry-related companies)- Operational management of own CCs- Leading a wonderful team- Sales within the framework of long-term customer acquisition and development of existing relationships

    • Deutsche Post und DHL

      Aug 2021 - Aug 2024
      Operations Manager

      - Responsible for operational and quality performance across several vendors in multiple countries (350+ agents)- Driving optimization / automation / standardisation of vendor management- prioritising collaborative partnerships with vendors- implementing strategic CRM KPIs

    • Bosch Service Solutions

      Mar 2024 - now
      Global Operations Manager
  • Licenses & Certifications

    • Six Sigma Green Belt

    • COPC CERTIFIED PROFESSIONAL MANAGER

      COPC Inc.
      Mar 2018
  • Volunteer Experience

    • Präsident

      Issued by Round Table Deutschland on Feb 2017
      Round Table DeutschlandAssociated with Franz Hermann