James Bott

Experience

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  Bott Partnership

  Aug 2001 - Sept 2003

  Administration Manager\1st Line Support Analyst

  Managing a team of 5 company administrators.Objectives setting for staff.Carrying out staff appraisals and regular one to one progress meetings.Communicating departmental progress reports to board level.Providing 1st line on site support to 35 usersBasic project work including Document template creation and administration for use in line with bespoke client/document management system. Technologies: Windows 98/2000, LAN, HP Printers, bespoke Client/Document Management software. Show less

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  The Fry Group

  Mar 2006 - May 2008

  Support Analyst

  Working in a small team supporting 350 users locally and at satellite offices.Project work including rollout of new workstations and printer solutions. Training staff in MS Office applications and bespoke company software.Writing training guides for users to raise the overall level of technical proficiency within the company.ITIL best practices and adhering to SLAs. Technologies: Windows 2000/XP, Windows Server 2000/2003, Exchange 2003, LAN, WAN, RDP, VPN, HP Prolient servers, HP Printers, Backup Exec, Active directory, Bespoke investment software, Track it helpdesk software. Show less

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  Natures Way Foods

  May 2008 - Mar 2011

  Supporting and maintaining the network infrastructure and business systems within the company to a 3rd line level.Server builds, migrations and virtualisation.Manage departmental projects from start up to project closure in line with Prince2 practices (Technical and Non technical projects).Technologies: Windows XP, Windows Server 2003, Exchange 2003, VMware VSphere and VCenter Server, LAN, WAN, RDP, VPN, SNMP, Citrix Farms, HP Prolient blade servers, HP Procurve wireless technology, HP System Manager, Blackberry, ERP, EDI, Backup exec, Avaya IP Telephony, Active directory, Prince2. Show less Working in a busy and stressful 2nd line support environment supporting over 300 users, desktop and remote. Some 3rd line tasks including server builds, troubleshooting and maintenance.Extensive project based work making up one third of the working week overall. Technologies: Windows XP, Windows Server 2003, Exchange 2003, LAN, WAN, RDP, VPN, Citrix Farms, HP Prolient blade servers, HP Procurve wireless technology, HP System Manager, Blackberry, ERP, EDI, HP Printers, Backup exec, Avaya IP Telephony, Active directory. Show less

  • Senior Technical Analyst

    Nov 2009 - Mar 2011

  • Technical Support Analyst

    May 2008 - Oct 2009
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  The Body Shop

  Mar 2011 - Aug 2018

  Responsible for all aspects of project delivery, leading business-driven IT projects to a high standard.Successfully delivered a large-scale systems separation programme following the sale of the business, in addition to the delivery of a major project to relocate the head office under restrictive timelines.Key contributions and successes:· Full project governance, including PID, RAID log, file repository, project plan, BC review & reporting· Programme included 8 office relocations, 3 data centre migrations, telephone system and associated IVR builds, global Microsoft licensing agreements, FTP and Conferencing system replacements· Managed programme, project and BAU budgets and plans, as well as resources and allocation· Collaborated with senior stakeholders to define TSAs, ensuring systems operated & were supported· Worked alongside Transition Programme Management team encompassing IT and wider business· Oversaw data centre relocation, full network hardware procurement and build, and VOIP roll-out· Defined robust project contingency plans to provide a ‘business as usual’ experience immediately· Mentored stakeholders in creation of business cases, ensuring project standards were exceeded Show less Delivering a broad range of IT Projects in line with Project Management Office (PMO) standards to support company objectives.Managing multiple projects in the areas of PoS, SAP and Infrastructure.Ensuring that any resource conflicts or constraints are identified prior to any critical path impact, and are addressed with appropriate resource managers in good time.Ensuring that weekly project reporting is done in a timely manner.Adhering strictly to agreed processes for use of company’s project planning tools.Mentoring and assisting business stakeholders in the creation of Business cases. Ensuring that all project level reporting standards are always adhered to. Show less 2nd/3rd line support for store systems across the EMEA estate Project management and support Business analysis.Creation of business cases for store systems team projects.Project file creation and maintenance – Project Initiation Documents, project and stage plans, RAID logs, Highlight reports and end of project reports. Managing project change requests. Organising and chairing project update meetings.Supplier and stakeholder managementLiaising with the PMO to ensure compliance with corporate standards are maintained.Skill Set: Windows XP, PoS, EFT, PCI compliance, SQL, Prince2, SharePoint, JIRA, MS Excel, MS Project. SCCM. Show less

  • International Senior IT Project Manager

    Feb 2016 - Aug 2018

  • International IT Project Manager

    May 2014 - Jan 2016

  • Store Systems Specialist

    Mar 2011 - Apr 2014
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  InCoSol - Tech Consulting

  Dec 2018 - Oct 2022

  Senior Infrastructure Project Manager (Contract)

  Responsible for project leadership, delivering business change via a digital transformational project initiative.Spearheaded the delivery of an End User Computing (EUC) project, corporate internet and SD-WAN migration, & 3 office relocation projects, managing stakeholder demands and ensuring deliverables met business needs.Key contributions and successes:· Managed a team of 20 staff across multiple time zones, working with client PMO & key stakeholders· Delivered a Windows 10 and O365 deployment to 1,000 global users, with user adoption activities· Refreshed end-user hardware for 400+ users, utilising SCCM Current Branch in Azure for builds· Oversaw user communication management, questionnaires and scheduling with Migration Studio· Led implementation of 28 new internet circuits into Office and data centre locations internationally· Engaged with local stakeholders to plan migration of 20 office & data centre sites to Meraki SD-WAN· Migrated 5 office sites from Cisco UC telephony system to MS Teams including auto attendant builds· Led relocation of 3 offices in Hong Kong, New York & London, managing all technology deliverables· Relocation projects impacted 250+ total users, 6-8 rack datacentres, Meraki SD-WAN migration, store network migration, Cisco video conferencing implementation, laptop refresh and guest WiFi Show less

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  Clarks

  Oct 2022 - Jul 2024

  Infrastructure Project Manager
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  InCoSol - Tech Consulting

  Dec 2024 - now

  Network Project Manager