Raghavendra Kumar

Experience

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  Syrow infotech

  Jan 2014 - Apr 2016

  Customer Service

  • Maintained extensive knowledge of product range to effectively answer employee and customer queries on product specifications. • Maintained excellent customer relationships by efficiently solving queries, complaints and issues. • Inbound process: call handling uber driver support resolving their problems regarding their payments and statements, incentive plans via call. • Outbound process - Handling customer calls explaining products related construction materials and fix the appointment with customers. Show less

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  DHFL SALES AND SERVICES LIMITED

  Apr 2016 - Aug 2018

  Process Associate

  o Call handling of all fixed deposits and recurring deposits customers,o Handling customer queries, as well as Know your customer - KYCo Processing fresh deposit and application.o Sending bonds to customer on time.o Renewal bonds on maturity date.o Repayment on priority.o Attending customer.o Verification all KYC- Verifying the all-documents customer provided.o Explaining the product like fixed deposits and recurring deposits.o Maintaining data of customer and track records and take caring of all bank deposits. Claim process as well, Show less

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  Conatus Finserve Private Limited

  Nov 2018 - Jan 2020

  Operation Executive

  • Comprehensive Loan Oversight and Team Management: Oversaw secured and unsecured loans, MSE cases, and managed relationships with BC Partners at RBL Bank while effectively supervising team activities and ensuring productivity across 16 branches.• Detailed Credit Analysis and Reporting: Generated comprehensive reports using data from CIBIL, High Marks, and Equifax, and conducted meticulous backend verification of credit card transactions for accuracy and timely payments.• Effective Defaulter Monitoring and Recovery: Implemented monitoring strategies for defaulters, identified delinquent payments, and took appropriate actions for recovery, demonstrating strong leadership and management skills.• End-to-End Loan Management System (LMS) Operations: Managed LMS processes from disbursing cases to NACH registration, facilitated KYC registrations, and maintained accurate monthly collection updates and data resubmission to credit bureaus.• Project Management and Regulatory Compliance: Handled a project for loan software creation to execution, managed operations across 16 branches, ensured compliance with regulatory requirements, and conducted regular financial reconciliations, functioning effectively as an assistant manager. Show less

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  Concentrix

  Dec 2020 - Oct 2022

  Senior Operations Executive

  • Loan Application Assessment: Expertly assessed loan applications using the 5 Cs and verified all necessary documents, including credit reports from Equifax, Highmark, and TransUnion CIBIL.• Internal Transactions and Compliance: Validated internal bank transactions, calculated income serviceability, and ensured KYC compliance to mitigate risk.• Efficient Onboarding and Loan Management: Streamlined applicant Onboarding, created customer and loan IDs, and managed various loan types including refinance, purchase, and builder deals.• Project and Team Handling: Successfully managed projects and led teams to ensure timely completion and adherence to service level agreements.• Operational Efficiency and Support: Managed priority files, met daily targets, and supported Loan Servicing with data analysis to improve operational efficiency. Show less