Ehsan Sayeed

Experience

• 

  Oggro Agamir Bangladesh

  Jun 2009 - Aug 2011

  Deputy Secretary General

  Provide free of cost education for underprivileged children in Dhaka, Bangladesh Fund raise to acquire Braille books for visually impaired girls living in rural areas of Bangladesh

• 

  Aramark

  Sept 2012 - May 2018

  Caterer

  Sales and distribution of alcoholic beverages across various university eventsFood handling and contract deliveries of multiple clients across campus.Coordinate with other departments/ vendors to ensure smooth operation of events on or off campus Awarded Employee of the Year 2013-15, recognized for outstanding service at President’s Ceremony 2015

• 

  Scotiabank

  Jan 2015 - Jul 2017

  Customer Service Representative

  Credit specialist dealing with all sorts of borrowing products such as credit cards and lines of credit, assisting clients in making the correct financial decisions and resolving any queries with credit related products at ScotiabankStrong sales numbers with 150% of targets met/exceeded in all four quartersRewarded and recognized for excellent customer service provided to clientsAwarded Best of the Best two years in a rowBoosted team sales numbers and recognized as best team at the contact centerExperienced in DOS and other business software Show less

• 

  L&O Construction Services

  Sept 2018 - Nov 2019

  Foreman

  Constructing condominiums (MU4, MU6) in the Larry Uteck area and Our Lady of Lebanon ChurchEnsure safety of workers on site, responsible for scheduling, quality control and weekly progress report on employeesCommunicate with clients and other contractors to ensure satisfaction in completed workAdjusting to varying customer concerns and tailoring services as per client demandsTime-allocation and in charge of work-distribution to ensure timely completion

• 

  TD Insurance

  Feb 2021 - Aug 2022

  Implement strategies to increase customer loyalty and retain businessAnalyze, track and report business trends Analyze and accept risks within established business guidelines in setting up new policies for clients Seeking opportunities to cross-sell products in line with client needs Promote client loyalty and relationship building with new and existing clients

  • Retention Specialist

    Jan 2022 - Aug 2022

  • Insurance Agent

    Feb 2021 - Jan 2022
• 

  TD Insurance

  Oct 2022 - now

  Analyze and accept risk while providing needs based solutions to clientsPromote client loyalty and deepen relationship with TDI Assist inbound CAC in maintaining service levels Analyze and identify risk events and mitigate risk

  • Outbound Sales Specialist

    Oct 2023 - now

  • Senior Contact Center Advisor

    Oct 2022 - Oct 2023