Darrell Sanders

Experience

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  Time Warner Cable

  Jun 2004 - Apr 2012

  Comprehend and use DNOC process flows to effectively respond to and manage all outage requirements.Proactively monitor all areas of the Time Warner Cable system. This includes tracking and preparing for Pay-Per-view and TV events, special or unique weather conditions, planned construction or maintenance activities, temperature and intrusion alarms.Monitor repeat trouble call customers and forward unresolved issues to technical management. Maintain customer contact throughout the resolution process.Track and establish trends based on pending trouble call problem codes/trouble call fix codes. Compare current activity against these trends. Recommend corrective action when necessary.Collect and store all outage information giving periodic updates and confirming restoration of service, or following escalation or ticket process.Establish on-going communications with members of the technical team, supervisors, managers, contractors, and all other appropriate people or companies involved in a declared outage.Provides training and feedback to DNOC employees to improve overall knowledge and response time to the customer. Provide feedback and recommendations to management on training needs as appropriate. Show less Operates computerized systems to record data, make corrections or complete required follow up.Activates new accounts, upgrades, downgrades, transfer and reconnects service. Answers basic billing questions (such as non-pays) and will process payments.Responds to customer inquiries of a technical or complex nature which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company’s products. Requires advanced technical knowledge of the company’s products and services. May assess needs and suggest/promote alternative products or services.Sell our services and features to meet defined sales objectives/goals.Applies company technical support policies and procedures to resolve routine issues.Worked on many special project teams outside the scope of the normal Network Support Specialist role. Show less

  • Network Operations Coordinator

    Feb 2010 - Apr 2012

  • Network Support Specialist III

    Feb 2007 - Feb 2010

  • Home Network Coordinator

    Jun 2004 - Feb 2007
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  Time Warner Cable Business Class

  Apr 2012 - May 2013

  Field Engineer

  Project management – document project requirements including scope, costs, schedule, testing and terms of delivery to ensure project is completed with highest level of quality, on time, and within budget.Configure service and support all CPE routing and switching equipment necessary for the delivery of Point to Point, Point to Multi-point, Multi-point to Multi-point, Dedicate Internet Access and Primary Rate interface (PRI) Network Topologies.Troubleshoot and resolve critical network and system issues.Test and validate all new hardware, software and connections for proper configuration and performance.Track all equipment RMAs and ensure that proper levels of spare inventory are maintained. Show less

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  Spectrum Enterprise

  May 2013 - Aug 2019

  Document the architecture and design the Regional Cell Tower Back Haul and Commercial Edge Network to support all services which include but are not limited to Ethernet, DWDM, OCx, STSx and VT1.5/DS1.Creation of Bill of Materials for network implementation and expansion for hardware procurement. Design equipment into Granite Xng. Providing Engineering and Installation design packages to Operations and Carrier Transport Engineers for installation and activation in the network.Maintain network, facility, and other pertinent diagrams as necessary for supporting and maintaining the commercial network and infrastructure.Maintain the sites objects, network equipment, network and service path designs in Telcordia Granite Xng to a 90 - 95% accuracy rating. Ensures the Granite Xng data conforms to the corporate standards.Responsible for designing and implementing network migrations and rolls.Managed small and large scale projects to ensure deliverables are met on-time.Interfaces with other organizations and personnel within Time Warner Cable including: equipment architecture, equipment installation, fiber design and construction, operational support, planning and corporate compliance.Maintains TID management, IP addressing and IP allocation for equipment and network interfaces.Manage creation of reports as needed. Show less

  • Manager Network Engineering

    Feb 2017 - Aug 2019

  • Network Engineer III

    May 2013 - Feb 2017
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  Wicresoft

  Aug 2019 - now

  Technical Program Manager