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Munibuddin Syed

Munibuddin Syed

Customer Service Representative

Followers of Munibuddin Syed408 followers
location of Munibuddin SyedMumbai Metropolitan Region

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  • Timeline

  • About me

    Senior Customer Sales And Service Agent , Emirates

  • Education

    • Our Lady of Dolours High School, Marine Lines, Mumbai

      -
      Business/Commerce, General

    • Iata foundation level 1

      -
      Tourism and Travel Services Management a

    • Our lady of dolours

      -
      Bachelor of Commerce (BCom) Finance and Financial Management Services B

      Activities and Societies: Cycling, social media,movies,music, luxurious life

    • Our lady of dolours high school

      -
      Mumbai university

  • Experience

    • Serco

      Jul 2009 - Apr 2010
      Customer Service Representative

      kingfisher airlines bpo

    • Emirates

      Jun 2010 - now

      Presently working with Emirates Airlines (since 21 Jun2010)Designation: Customer Sales and Service AgentDepartment: Mumbai Contact CentreProcess : Ticketing and ReservationsJob Description: Maintaining customer service as per quality standards and remarks. Handling of all types of guest related to Emirates Airlines Reservation and Skywards (frequent flyer programme) for all tiers at Mumbai Contact Centre. Making Reservations on Easy Mars for the customers. Handling of Guest Care departments related to Guest query and issues related to Airport. Handling of booking, cancellation, flight schedules and re-scheduling, assigning hotel accommodation, holiday packages, chauffeur services to business and first class passengers, communicating with different departments related to passengers’ queries. Handling of inbound calls and outbound callback of guest needs as per the issues. Assisting premier customers with the queries related to Skywards Frequent Flyer Programme for all tiers, assisting high value members on priority.Promoted to Senior Customer Sales and Service Agent in Mar. 2013. Show less

      • Senior Customer Sales And Service Agent.

        Mar 2012 - now

      • CUSTOMER SALES AND SERVICE AGENT

        Jun 2010 - Mar 2012

  • Licenses & Certifications