Maria Carlton

Experience

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  Black Horse Chambers Restaurant

  Aug 2004 - Dec 2005

  Restaurant/Bar Manager

  As manager of this business I was responsible for the general running of the bar and restaurant to ensure all aspects of service were accomplished to the highest standard and all staff and stock were managed effectively in order to achieve and maintain profit. Skills gained: Time and Staff management (Rota’s, holidays, sickness) Payroll and money management (cashing up, reviewing profit margins and paying staff wages) Stock control (maintaining appropriate levels of stock and sourcing suppliers) Event organising (Meeting clients to organise events and parties in the restaurant) Food Service to 4* Standard Show less

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  British Telecom

  Mar 2006 - Jun 2010

  Advising Customers and Selling telephone, broadband and television Services to the Public Sector

  • Sales and Service Supervisor

    Jan 2009 - Jun 2010

  • Customer Service Manager

    Mar 2006 - Jan 2009
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  Camtronics Letchworth LTD

  Oct 2010 - Aug 2013

  Sales and Customer Service Team Leader

  Duties include: Managing and co-ordinating reception duties, Merchandising and Demonstration of Sale product, attending to issues related to repair provision and product sales in a manner which demonstrates a focus on high-quality customer care.Managing Key business and trade accounts and maintaining relations between our Company and business clients. Marketing, Field sales and promotion of Company services and products to Business and commercial clients.Skills gained: Valuable B2B Field sales Experience  Effective use of computer systems and Programmes Complaint resolution and problem solving Staff training and Leadership Development Expansion of Product Sales Experience and Technology Product Knowledge Show less

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  Chilfen Export Packaging Ltd.

  Aug 2013 - Oct 2017

  Business Development/Quality Manager

  At Chilfen I am responsible for B2B promotion and sales of Export Packaging Products & Services. Generation of new leads and opportunities for the sales team through internet research, networking and events and approaching new companies to promote our services via, e-mails, telephone calls and targeted marketing strategies. I also manage and develop sales from existing accounts by working with each Client and designing bespoke products that reduce damage rates and increase overall profit and efficiency. As well as my role as BDM I am also responsible for the creating, implementing and managing our ISO9001 Quality Management System. This involved setting out and documenting all procedures, documents, work instructions and policies throughout all departments in line with the ISO9001 standards. I now oversee all quality control activity, manage non-conformances, investigate issues and implement corrective actions to ensure customer complaints and non-compliance issues are reduced. I work with and audit all departments when required to ensure we are continuously improving the quality of our products and services and chair regular management reviews to ensure we are achieving our Objectives and KPI's. Also, currently implementing required changes to transition to the ISO9001: 2015 System in January 2018 Show less

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  FFW

  Nov 2017 - now

  Business Development Executive

  Working for FFW a Global Digital Agency who provide a range of Digital services and work in partnership with many well known Brands and organisations to develop and create innovative digital platforms that inform, entertain, and convert visitors to customers.I have been taken on as part of the Business development team to help grow the UK client base and raise our brand awareness throughout a wider range of Industries.We are focused on creating digital experience platforms that ensure our clients’ success, always moving forward at the speed of digital innovation. Show less

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  SET THE TONE LIMITED

  Nov 2018 - now

  Company Owner

  I am the Director of Set the Tone Entertainment which is an independent agency which helps venues and event organisers find the right acts for all occasions. I work with a catalogue of quality approved Bands, Singers, Musicians and entertainers who i actively promote to find opportunities to perform and entertain appreciative audiences as well as source specific acts for special events, corporate functions, weddings, festivals and parties.