Polina Pereguda

Experience

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  Transcom

  Feb 2019 - Sept 2020

  Support Team Lead

  - Managed technical support for Apple products, resolving customer issues efficiently.- Led a team of 12 advisers, enhancing team performance and customer satisfaction.

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  IT4PRO

  Apr 2021 - Aug 2022

  Customer Service Team Manager

  Team Lead of Customer Support & Risk Management (Functioned as a de facto Product Owner)- Led a team responsible for customer support and risk management, enhancing overall service quality and operational efficiency.- Developed and implemented the casino's own KYC flow, collaborating closely with developers to streamline the document verification process.- Undertook internal AML courses, gaining essential insights into regulatory compliance and risk mitigation strategies to ensure robust financial transaction management.- Created a comprehensive knowledge base, establishing a full database for employees detailing all processes. Show less

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  Wallester

  Sept 2022 - Jan 2024

  - Seamlessly integrated and developed features across various product platforms, including admin panels, back-office systems, mobile apps, and websites.- Ensured smooth execution from concept to completion, aligning projects with organizational goals.- Collaborated effectively with cross-functional teams, employing agile methodologies to achieve optimal results.- Enhanced client communication channels and spearheaded localization efforts for a global audience.- Actively involved in app development and localization to ensure user-friendly and culturally relevant products. Show less

  • Product Manager

    Oct 2023 - Jan 2024

  • Project Manager

    Sept 2022 - Oct 2023
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  OlyBet Group

  May 2024 - Nov 2024

  Customer Rewards Product Manager

  - Spearheaded the launch of a successful loyalty program, significantly enhancing customer engagement for online services.- Optimized marketing efforts by segmenting customers, resulting in tailored experiences for diverse player types.- Achieved a notable increase in customer retention through strategic implementation.- Boosted overall customer satisfaction with highly personalized experiences.