Parminder Singh

Experience

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  Hughes Escorts Communications Ltd

  Jan 2003 - Jul 2003

  Satellite Link Management:Proactive Satellite Link Monitoring: Actively monitored satellite links to ensure uninterrupted communication and performance optimization.Link Troubleshooting:SCPC and TDMA Link Troubleshooting: Identified and resolved issues related to various SCPC (Single Carrier per Channel) and TDMA (Time Division Multiple Access) links.Network Management:Network Management System (NMS) Operations: Conducted day-to-day operations of the NMS to maintain the Data network's stability and proactively detect and address any potential issues in the end-user environment.Data Backup and Recovery:Database Backup and Restoration: Executed a weekly schedule for backing up and restoring databases, safeguarding critical data and ensuring data integrity.Customer Performance Reporting:☑Monthly Performance Analysis Report: Generated monthly analysis reports for customers, providing insights into the performance of their network and highlighting key metrics.VSAT Monitoring:☑VSAT Monitoring: Oversaw the monitoring of VSATs for Hindustan Lever, ensuring their optimal functionality.Service Information Portal:☑Service Information Portal Management: Worked on the Service Information Portal to facilitate efficient information dissemination and management.Maintenance Windows:☑Bi-Monthly Maintenance Windows: Conducted maintenance activities during scheduled windows twice a month to optimize network performance and reliability. Show less ☑Network Infrastructure Support: Assisted in the installation and maintenance of network infrastructure.☑Device Configuration: Configured routers, switches, and other network devices.☑Performance Monitoring: Conducted network performance monitoring and troubleshooting.☑Security Implementation: Assisted in the implementation of security measures to protect the network.☑Project Collaboration: Collaborated with senior network engineers on various projects to improve network efficiency and reliability. Show less

  • NMS Engineer

    Jan 2003 - Jul 2003

  • MNS Engineer

    Jan 2003 - May 2003
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  Aptech Ltd

  Jul 2003 - Sept 2004

  Network and Computer Monitoring:☑Active Monitoring: Proactively monitored computers and network infrastructure for optimal performance and security.DSL Link Management:☑DSL Link Troubleshooting: Managed and resolved issues with various DSL links within the laboratory to ensure continuous connectivity.Educational Instruction:☑Teaching Various Subjects: Provided instruction in subjects such as C, C++, MS-Office, and Web Designing, facilitating the acquisition of relevant skills.Data Backup and Recovery:☑Database Backup and Restoration: Implemented a weekly routine for backing up and restoring databases, ensuring data integrity and availability.☑Instruction: Delivered training sessions on various computer programming languages and software applications.☑Curriculum Development: Developed course materials and curriculum to meet the learning objectives.Student Evaluation: Evaluated student performance through assignments, quizzes, and examinations.☑Mentorship: Provided guidance and mentorship to students to enhance their technical skills.☑Academic Contribution: Participated in faculty meetings and contributed to curriculum development discussions. Show less

  • Faculty

    Aug 2003 - Sept 2004

  • and Network Engineer

    Jul 2003 - Apr 2004
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  Airtel

  Apr 2004 - Dec 2008

  ☑Inbound/Outbound Call Handling: Responsible for effective and efficient handling of inbound and outbound customer calls.☑DSL Installation and Maintenance: Handling problems related to DSL for Installation and Maintenance of Bharti's DSL for the North region.☑Technical Issue Resolution: Understanding the customer network and providing online solutions to the issues and concerns raised by customers.☑SLA Management: Maintaining the Service Level Agreements (SLAs) for fault resolution.☑Quality Control: Monitoring the performance of agents and conducting regular Quality Checks to ensure service excellence.☑Special Services Assistance: Providing assistance for special services such as VPN (Virtual Private Network) and ILP (Internet Leased Line).☑Troubleshooting: Responsible for handling all post-troubleshooting for Internet services users in a 24-hour call center.☑Interdepartmental Coordination: Coordinating with different departments (network, billing, credit, etc.) to ensure complete customer satisfaction.☑Customer Satisfaction Focus: Working towards customer delight by ensuring "first time right" solutions and providing sufficient information to the customer.☑Marketing and Sales Support: Assisting the marketing and sales departments in brand promotion activities. Show less

  • Team Leader

    Jul 2006 - Dec 2008

  • Team Leader Delhi NCR

    Apr 2004 - Dec 2008
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  Airtel

  Jun 2009 - Jan 2014

  Assistant ManagerNSG Service Management Center☑SMC Operations Oversight: Oversaw the Service Management Center (SMC) operations, ensuring smooth functioning of network services.☑Team Management: Managed a team of network engineers, assigning tasks and monitoring their performance.☑Network Monitoring and Optimization: Implemented network monitoring tools and procedures to proactively identify and resolve network issues.☑Cross-functional Collaboration: Collaborated with cross-functional teams to optimize network performance and minimize downtime.☑Performance Reporting: Prepared regular performance reports, highlighting key metrics and suggesting improvements to senior management. Show less

  • Assistant Manager SMC

    Jan 2011 - Jan 2014

  • Hub Self Care & Lobby/ARC Operations Incharge

    Dec 2008 - Dec 2012

  • Sr, Executive

    Jun 2009 - Jan 2011
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  InTarvo Technologies Pvt. Limited

  Jun 2014 - Jan 2015

  Deputy Manager Projects

  Worked as Deputy Manager with following responsibilities:☑Team Leadership: Led a team of technicians to provide efficient technical support to clients.☑Inventory Management: Managed inventory and ensured adequate stock levels to meet customer demands.☑Training and Development: Conducted regular training sessions for team members to enhance their technical skills.☑Process Improvement: Collaborated with other departments to streamline processes and improve customer satisfaction.☑Reporting: Prepared and presented reports on team performance and customer feedback to senior management. Show less

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  Radius Infratel Pvt Ltd

  Jan 2015 - Jan 2018

  Assistant Manager

  ☑Telecom Network Process Design: Gained valuable experience in designing processes for Telecom networks, specifically focusing on Fiber network planning and design, Fiber network operations, and Fiber deployments, catering to both B2B and B2C segments.☑Fiber Network Expertise: Delved into various aspects of Fiber networks, including due diligence, network migration, CAPEX optimization, network analytics, and reporting.☑Pioneering FTTH Deployment at DLF Mall of India: Drawing upon my extensive background in Networking and Wireless Broadband, I led the way in executing the largest Fiber to the Home (FTTH) rollout at DLF Mall of India in Noida, setting new industry standard.☑Technical Know-How: My role required a deep understanding of Fiber network infrastructure, encompassing passive and active broadband network components, relevant technologies, and network elements.☑Vendor Management: Gained experience in vendor onboarding, monitoring, and reporting, as well as capacity planning and management.☑Command Center Establishment: Played a pivotal role in establishing a command center and integrating it with IT applications for seamless operations.☑Delivery Experience: Managed Telecom network processes within Network Operations, including Service Delivery, Service Assurance, Field Force Management, Asset management, Network Inventory, Customer Complaint Handling, NOC / SOC operations, and more.☑Business Case Creation: Successfully created business cases for Telecom enterprises, specifically for FTTH rollout projects. Show less

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  Nextra Teleservices Pvt Ltd

  Jan 2018 - May 2021

  Sr. Manager Operations PAN India

  Worked as Operation and Project Head with following responsibilities:☑NANO (FTTH) and EOC Technology Delivery and Maintenance: Orchestrated the successful delivery and maintenance of NANO (FTTH) and EOC technology solutions across PAN India, ensuring seamless operations and high customer satisfaction.☑Municipal Permit Acquisition: Spearheaded the acquisition of necessary municipal permits, complying with local regulations, to facilitate Fiber to the Home (FTTH) implementation.☑Liaisoning for Seamless FTTH Rollout: Expertly engaged with municipal authorities, simplifying the permit acquisition process, and eliminating potential obstacles for a successful FTTH deployment.☑LCO Management Expertise: Demonstrated core competency in Local Cable Operator (LCO) management, optimizing their involvement in the company's operations for improved results.☑Network Design, Planning, Installation and Fault Management: Spearheaded comprehensive network designing and planning efforts, overseeing the installation process, and effectively managing fault resolutions throughout PAN India.☑Retail and ILL Connectivity Management: Managed retail and Internet Leased Line (ILL) connectivity, facilitating partnerships with Business Service Operators (BSO) and third-party Internet Service Providers (ISP) to expand service offerings.☑Tailored Network Design and Presales Proposals: Conducted detailed network design planning for FTTH deployments, aligning solutions with customer requirements. Prepared persuasive presales proposals to secure business opportunities.☑Strategic Team Leadership: Demonstrated adeptness in team assembly, guidance, and oversight across various cross-functional projects. Expertly delegated tasks, defined priorities, and cultivated a collaborative, high-performance ethos. Presently, spearheaded a robust team of 74 exceptional members, driven outstanding outcomes and fostered innovation. Show less

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  Tata Consultancy Services

  Jun 2021 - now

  Associate Consultant

  Currently working as Telecom Project Manager with following responsibilities in the field of FTTH (Fiber to the Home) and DOCSIS (Data Over Cable Service Interface Specification) for Canada's Largest and Most Reliable 5G Network Internet Service Provider:☑Network Planning and Design: Meticulously plan and design network infrastructure for Canada's largest 5G ISP, ensuring efficiency and effectiveness.☑Address Correction and Topology Cleanup: Improve network accuracy and reliability through diligent address correction and topology cleanup using SpatialNET and AutoCAD.☑Municipal Permit Acquisition and Liaison: Manage municipal permit acquisition and liaise with authorities to ensure FTTH compliance with local regulations.☑Network Enterprise Operations: Play a pivotal role in network enterprise activities, including OLT acceptance testing and node readiness for seamless network operation.☑Project Planning and Strategy: Develop comprehensive project plans, objectives, and roadmaps aligning with business goals and collaborate with stakeholders.☑Resource Management: Efficiently allocate and manage project resources, including team members, equipment, and budget.☑Team Leadership: Recruit, lead, and manage cross-functional teams, fostering a high-performance environment.☑Client Communication: Act as the main client liaison, maintaining strong relationships and providing regular updates.☑Risk Management: Identify and mitigate project risks with proactive risk management and contingency plans.☑Quality Assurance and Compliance: Enforce quality standards and compliance with industry regulations and client requirements.☑Change Management: Facilitate smooth implementation of infrastructure changes and telecom solutions for stakeholders.☑Automation Proficiency: Utilize automation technologies (RPA, AI, ML) to enhance telecom process efficiency. Show less